Auth0 Developer Support Specialist
hace 2 semanas
**About the Role**
Okta values a diverse and inclusive team and we are seeking a highly skilled and articulate technical specialist to join our Customer Identity Cloud team as a Developer Support Engineer. As a key member of our team, you will be responsible for providing exceptional technical support and troubleshooting to clients and partners, predominantly developers, utilizing the Auth0 by Okta platform.
**Key Responsibilities**
- Take ownership of questions and issues, including initial troubleshooting, identification of root causes, and issue resolution.
- Reviewing code/script using Auth0 by Okta API and SDKs, to reproduce issues.
- Assist and educate developers integrating with Auth0 by Okta using OAuth, OpenID Connect, SCIM, and Auth0 by Okta's public APIs.
- Collect information and document bugs with Engineering for API and product issues.
- Collaborate with cross-functional teams including Product and Documentation and provide feedback on common or emerging issues. Craft process or troubleshooting documentation in the support knowledge base.
- Engage and respond to the Auth0 by Okta developer community through Stack Overflow, forums, etc.
- PUSH creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.
- Participate in after hours/weekend on call rotation for critical customer cases.
**Requirements**
- 2+ years of experience in Customer Support, technical support, solutions/sales engineering, or software development, preferably a customer-facing role.
- Passion for solving issues and advocating for customer success in a dynamic, highly technical environment.
- Ability to learn new technologies quickly.
- Excellent customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person).
- Experience with React Native, iOS, or Android Development (strongly preferred).
**What you can look forward to as an Okta employee**
- Amazing Benefits
- Making Social Impact
- Fostering Diversity, Equity, Inclusion and Belonging at Okta
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