Auth0 Developer Support Specialist

hace 2 semanas


Xico, México Okta A tiempo completo

**About the Role**

Okta values a diverse and inclusive team and we are seeking a highly skilled and articulate technical specialist to join our Customer Identity Cloud team as a Developer Support Engineer. As a key member of our team, you will be responsible for providing exceptional technical support and troubleshooting to clients and partners, predominantly developers, utilizing the Auth0 by Okta platform.

**Key Responsibilities**

  • Take ownership of questions and issues, including initial troubleshooting, identification of root causes, and issue resolution.
  • Reviewing code/script using Auth0 by Okta API and SDKs, to reproduce issues.
  • Assist and educate developers integrating with Auth0 by Okta using OAuth, OpenID Connect, SCIM, and Auth0 by Okta's public APIs.
  • Collect information and document bugs with Engineering for API and product issues.
  • Collaborate with cross-functional teams including Product and Documentation and provide feedback on common or emerging issues. Craft process or troubleshooting documentation in the support knowledge base.
  • Engage and respond to the Auth0 by Okta developer community through Stack Overflow, forums, etc.
  • PUSH creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.
  • Participate in after hours/weekend on call rotation for critical customer cases.

**Requirements**

  • 2+ years of experience in Customer Support, technical support, solutions/sales engineering, or software development, preferably a customer-facing role.
  • Passion for solving issues and advocating for customer success in a dynamic, highly technical environment.
  • Ability to learn new technologies quickly.
  • Excellent customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person).
  • Experience with React Native, iOS, or Android Development (strongly preferred).

**What you can look forward to as an Okta employee**

  • Amazing Benefits
  • Making Social Impact
  • Fostering Diversity, Equity, Inclusion and Belonging at Okta


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