Bilingual Customer Service Agent
hace 3 días
At Confie, we are committed to delivering exceptional customer service and providing our clients with a smooth and positive experience.
We are currently seeking a skilled Bilingual Customer Service Agent to join our team in Tijuana. As a key member of our Call Center, you will play a crucial role in assisting clients with general inquiries related to their car insurance policies.
Job Summary:
This is an exciting opportunity for a motivated individual who is passionate about problem-solving and delivering excellent customer service. If you enjoy helping others and working in a dynamic environment, we encourage you to apply.
Schedule: Training
Monday to Friday: 8:00 AM to 5:40 PM
Operations:
8:15 am to 6:15 pm Monday to Friday, 7:15 am to 3:15 pm Saturday, Off on Thursday and Sunday
We offer a competitive salary of approximately $25,000 - 30,000 pesos per month, depending on your level of experience.
Requirements:
We are looking for individuals with the following qualifications:
- Fluent conversational skills in both English and Spanish (B2 level or higher)
- Previous Call Center experience, ideally in a customer service environment
- Basic computer skills
- Excellent communication skills and the ability to handle difficult situations with calm and professionalism
Benefits:
We offer a comprehensive benefits package that includes:
- Christmas Bonus (Aguinaldo)
- Profit Sharing (Utilidades)
- Paid Vacation
- Vacation Premium
- Death Benefit Fund
- Paternity Leave
- Marriage Leave
- Weekly payroll via electronic deposit with Banco Santander
Additional Benefits:
We also offer additional benefits such as:
- Paid training (includes a bonus)
- Productivity bonus
- Referral bonus
- Additional paid days off
- Private Medical Insurance for you and your family
- INFONAVIT/FONACOT housing credit program
- Social Security (IMSS)
- Savings Fund & Voluntary Savings Plan
- Rewards and Recognition Program
- Opportunities for growth within the company
- Employee discounts on tuition with local universities
- Discounts with participating local businesses
Department Function:
This position is part of our Customer Service Department, where you will have the opportunity to make a real difference in the lives of our clients.
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