Bilingual Customer Service Agent

hace 3 días


Tijuana, Baja California, México Confie A tiempo completo

At Confie, we are committed to delivering exceptional customer service and providing our clients with a smooth and positive experience.

We are currently seeking a skilled Bilingual Customer Service Agent to join our team in Tijuana. As a key member of our Call Center, you will play a crucial role in assisting clients with general inquiries related to their car insurance policies.

Job Summary:

This is an exciting opportunity for a motivated individual who is passionate about problem-solving and delivering excellent customer service. If you enjoy helping others and working in a dynamic environment, we encourage you to apply.

Schedule: Training

Monday to Friday: 8:00 AM to 5:40 PM

Operations:

8:15 am to 6:15 pm Monday to Friday, 7:15 am to 3:15 pm Saturday, Off on Thursday and Sunday

We offer a competitive salary of approximately $25,000 - 30,000 pesos per month, depending on your level of experience.

Requirements:

We are looking for individuals with the following qualifications:

  • Fluent conversational skills in both English and Spanish (B2 level or higher)
  • Previous Call Center experience, ideally in a customer service environment
  • Basic computer skills
  • Excellent communication skills and the ability to handle difficult situations with calm and professionalism

Benefits:

We offer a comprehensive benefits package that includes:

  • Christmas Bonus (Aguinaldo)
  • Profit Sharing (Utilidades)
  • Paid Vacation
  • Vacation Premium
  • Death Benefit Fund
  • Paternity Leave
  • Marriage Leave
  • Weekly payroll via electronic deposit with Banco Santander

Additional Benefits:

We also offer additional benefits such as:

  • Paid training (includes a bonus)
  • Productivity bonus
  • Referral bonus
  • Additional paid days off
  • Private Medical Insurance for you and your family
  • INFONAVIT/FONACOT housing credit program
  • Social Security (IMSS)
  • Savings Fund & Voluntary Savings Plan
  • Rewards and Recognition Program
  • Opportunities for growth within the company
  • Employee discounts on tuition with local universities
  • Discounts with participating local businesses

Department Function:

This position is part of our Customer Service Department, where you will have the opportunity to make a real difference in the lives of our clients.



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