Bilingual Customer Service Liaison

hace 2 meses


Tijuana, Baja California, México Espinoza Bail Bonds A tiempo completo

Job Overview:

Espinoza Bail Bonds is seeking a highly skilled Bilingual Customer Service Representative to provide exceptional support to clients in both English and Spanish.

Main Responsibilities:

  • Deliver outstanding customer service, addressing inquiries and concerns in a courteous and professional manner.
  • Communicate effectively with clients and colleagues in both languages, ensuring seamless interactions.
  • Explain the bail bond process, requirements, and associated costs to clients, offering guidance and reassurance during a stressful time.
  • Accurately input client information into the company's database, maintaining up-to-date records.
  • Assist with document preparation for bail bond transactions, ensuring timely and efficient processing.
  • Resolve client issues and disputes calmly and professionally, aiming to find mutually beneficial resolutions.
  • Maintain compliance with bail bond regulations and company policies, staying up-to-date with relevant information.

Requirements:

  • Minimum 1 year of experience in a call center or customer service role.
  • Fluency in both English and Spanish.
  • Strong typing abilities and familiarity with computer systems.
  • Excellent communication skills, both written and verbal.
  • Empathetic and patient demeanor.
  • Ability to remain calm under pressure and in high-stress situations.
  • Attention to detail and accuracy in data entry.
  • Commitment to maintaining client confidentiality.
  • Knowledge of bail bond processes (preferred, but not required).

Benefits:

  • Competitive salary of $20,000.00 gross pay per month.
  • Ongoing training and development opportunities.
  • Supportive and collaborative work environment.
  • Opportunities for career advancement within the company.


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