Production Support Systems Specialist

hace 10 horas


Guadalajara, Jalisco, México Nexaminds A tiempo completo

We're seeking a Senior Production Support Specialist to join our team at Nexaminds. As a key member of our 24/7 production support team, you'll play a critical role in ensuring the reliability of our global payment systems.

Responsibilities:

  • Provide 24/7 production support for critical payment systems, ensuring seamless transaction processing across global financial networks.
  • Monitor, troubleshoot, and resolve complex issues in real-time for Java, Springboot, Kafka, Hazelcast, MQ, and Global Payment Platform (GPP SP) environments.
  • Manage incidents and escalations, ensuring quick recovery of services while minimizing downtime for payment systems.
  • Conduct system health checks and manage the maintenance window during Mexico's operational hours to ensure system reliability before the Asia region begins.
  • Analyze and resolve payment processing workflow issues, maintaining transaction integrity and high system performance.
  • Collaborate with cross-functional teams to support the SRE-led 24/7 Follow the Sun production engineering model, managing traffic for the Americas region.
  • Develop and implement automation solutions to streamline monitoring and proactive system checks.
  • Mentor and provide guidance to junior support engineers, sharing expertise in troubleshooting and system support best practices.
  • Ensure all production activities are aligned with SLAs and compliance standards, ensuring system uptime and performance.
  • Communicate complex technical issues and solutions effectively to all levels of management, ensuring clarity and alignment with business needs.

About the Role:

  • 8+ years of experience in production support or a similar role.
  • Strong expertise in Java, Springboot, Kafka, Hazelcast, MQ, and Global Payment Platform (GPP SP).
  • Deep understanding of payment processing workflows and transaction management.
  • Excellent problem-solving skills with the ability to analyze and resolve complex issues.
  • Strong communication skills and the ability to work under pressure in a fast-paced environment.
  • Familiarity with monitoring tools and best practices for production systems support.
  • Ability to manage and prioritize multiple incidents concurrently.
  • Experience communicating technical and business issues/solutions to all levels of management.
  • Excellent written and verbal communication skills in English.

What We Offer:

  • Stock options.
  • Remote work options.
  • Flexible working hours.
  • Benefits above the law.
  • Collaborate with some seriously awesome IT pros.
  • Access to mentorship and tons of opportunities to learn and level up.


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