Production Support Systems Specialist
hace 10 horas
We're seeking a Senior Production Support Specialist to join our team at Nexaminds. As a key member of our 24/7 production support team, you'll play a critical role in ensuring the reliability of our global payment systems.
Responsibilities:
- Provide 24/7 production support for critical payment systems, ensuring seamless transaction processing across global financial networks.
- Monitor, troubleshoot, and resolve complex issues in real-time for Java, Springboot, Kafka, Hazelcast, MQ, and Global Payment Platform (GPP SP) environments.
- Manage incidents and escalations, ensuring quick recovery of services while minimizing downtime for payment systems.
- Conduct system health checks and manage the maintenance window during Mexico's operational hours to ensure system reliability before the Asia region begins.
- Analyze and resolve payment processing workflow issues, maintaining transaction integrity and high system performance.
- Collaborate with cross-functional teams to support the SRE-led 24/7 Follow the Sun production engineering model, managing traffic for the Americas region.
- Develop and implement automation solutions to streamline monitoring and proactive system checks.
- Mentor and provide guidance to junior support engineers, sharing expertise in troubleshooting and system support best practices.
- Ensure all production activities are aligned with SLAs and compliance standards, ensuring system uptime and performance.
- Communicate complex technical issues and solutions effectively to all levels of management, ensuring clarity and alignment with business needs.
About the Role:
- 8+ years of experience in production support or a similar role.
- Strong expertise in Java, Springboot, Kafka, Hazelcast, MQ, and Global Payment Platform (GPP SP).
- Deep understanding of payment processing workflows and transaction management.
- Excellent problem-solving skills with the ability to analyze and resolve complex issues.
- Strong communication skills and the ability to work under pressure in a fast-paced environment.
- Familiarity with monitoring tools and best practices for production systems support.
- Ability to manage and prioritize multiple incidents concurrently.
- Experience communicating technical and business issues/solutions to all levels of management.
- Excellent written and verbal communication skills in English.
What We Offer:
- Stock options.
- Remote work options.
- Flexible working hours.
- Benefits above the law.
- Collaborate with some seriously awesome IT pros.
- Access to mentorship and tons of opportunities to learn and level up.
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