Tech Support Specialist

hace 2 meses


Guadalajara, Jalisco, México Cognizant A tiempo completo

We are seeking an exceptional Tech Support Specialist to join our team as a System Engineer at Cognizant.

As a System Engineer, you will be responsible for performing proactive maintenance activities, engaging in automation, and conducting root cause analysis and remediation.

Key responsibilities include:

  • Writing and maintaining scripts to monitor system functionality and performance
  • Hands-on experience with microservices, Java Springboot, React JS, and REST Web Services
  • Supporting engineers work closely with cross-functional teams to solve production issues
  • Analyzing various metrics and logs to understand the reason for system failure or non-performance
  • Preparing and maintaining up-to-date documentation of systems, procedures, and other relevant information

A successful candidate will have experience in Production support and understand how things work in the ITSM tool (Incident Management/Problem Management/Change Management/Knowledge Article/Service Request).

The salary for this position is estimated to be around $120,000 per year, depending on location and experience.

Cognizant offers a highly competitive benefits and salary package, including ongoing support and funding with training and development plans.

We are committed to respecting human rights and building a better future by helping minds and the environment.



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