Senior Research Operations Program Manager

hace 3 días

Ciudad de México, Ciudad de México ZMEX Zillow Mexico, S. de R.L. de C.V. A tiempo completo

About the Role

The Senior Research Operations Program Manager will play a critical role in driving the success of our Research Operations team at ZMEX Zillow Mexico, S. de R.L. de C.V. This individual will partner with the research team to help everyone on the team do the best work of their careers by driving impact, scale, and efficiencies.

The ideal candidate will have a strong background in research operations, project management, and strategic planning. They will be able to lead cross-team planning, operationalize resource stewardship, and partner with research operations leadership to set team goals and roadmaps.

Key Responsibilities

  • Lead cross-team planning to ensure a comprehensive view of all research conducted by four disciplines to inform business and product strategy and execution
  • Operationalize resource stewardship to ensure our research team is addressing Zillow's highest priorities
  • Partner with research operations leadership to set team goals, roadmaps, and maximize team resources
  • Engage, partner, and collaborate with Research & Insights team members and leadership to proactively uncover opportunities to radically improve the effectiveness of our research team and processes
  • Create, socialize, and maintain repeatable processes for research (e.g. communications, templates, etc.)
  • Own systems for project documentation, status tracking and reporting to ensure stakeholders and team members are involved at the right times, understand project timelines, and follow through on their commitments
  • Move initiatives forward, find resources, raise concerns to appropriate owners early and resolve open issues that prevent progress
  • Hold the line when schedule or progress is in jeopardy while maintaining respectful relationships
  • Effectively prioritize competing needs by providing clear reasoning and proposing practical solutions
  • Build and maintain a trusted, cooperative relationship with cross-functional partners
  • Apply strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes
  • Own and facilitate meetings to drive progress against goals and objectives, and establish clear next steps and owners while resolving blocks that impede progress
  • Report out on the top-level achievements and impact of programs you manage
  • Define and keep up to date documentation of how we work and how to work with us

Requirements

  • 4+ years of experience in research operations or project/program management
  • 3+ years of experience in technology OR user experience research
  • Consistent track record of breaking down processes and identifying challenges to deliver business improvements
  • Ability to get into the details, manage multiple complex projects at once, and roll up your sleeves, and do hands on work.
  • Experience leading planning processes in a tech or research environment
  • Ability to identify process improvements and improve inefficiencies, experience in process improvement. Process mapping experience is a plus.
  • Experience working in or general understanding of agile product development.
  • Experience communicating with a variety of audiences ranging from product team members to directors/VPs
  • Proven track record of collaborating with cross-functional groups to produce results
  • Experience with operational routines and the management of internal-facing project teams
  • Strong time management, organization, and prioritization skills
  • A strong sense of ownership and drive
  • Experienced in anticipating and making trade-offs, balance the business need while building great customer experiences
  • Experience with Jira's suite of tooling is a plus

About Us

ZMEX Zillow Mexico, S. de R.L. de C.V. is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life.

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