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Senior Research Operations Program Manager
hace 2 meses
About the Role
The Senior Research Operations Program Manager will play a critical role in driving the success of the Research Operations team at ZMEX Zillow Mexico, S. de R.L. de C.V. This individual will be responsible for partnering with the research team to drive impact, scale, and efficiencies across the organization.
Key Responsibilities
- Research planning: Define, implement, and iterate annual planning and prioritization and project tracking.
- Capacity allocation: Evolve framework for coordination of resources across multiple projects and teams.
- Collaborative alignment: Partner with Product, Engineering, Marketing, and Design Ops to increase alignment across teams, including timelines, tooling, and systems.
- Strategic influence: Find opportunities where research can impact business prioritization and strategy; develop programs to address these opportunities.
- Operational excellence: Support operationalizing the mission and principles of the Research & Insights team; project manage special initiatives and work groups.
Requirements
- 4+ years of experience in research operations or project/program management.
- 3+ years of experience in technology or user experience research.
- Consistent track record of breaking down processes and identifying challenges to deliver business improvements.
- Ability to get into the details, manage multiple complex projects at once, and roll up your sleeves, and do hands-on work.
- Experience leading planning processes in a tech or research environment.
- Ability to identify process improvements and improve inefficiencies, experience in process improvement. Process mapping experience is a plus.
- Experience working in or general understanding of agile product development.
- Experience communicating with a variety of audiences ranging from product team members to directors/VPs.
- Proven track record of collaborating with cross-functional groups to produce results.
- Experience with operational routines and the management of internal-facing project teams.
- Strong time management, organization, and prioritization skills.
- A strong sense of ownership and drive.
- Experienced in anticipating and making trade-offs, balance the business need while building great customer experiences.
- Experience with Jira's suite of tooling is a plus.
About Us
ZMEX Zillow Mexico, S. de R.L. de C.V. is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life.
