Insurance Industry Success Consultant
hace 5 días
At Qantev, we revolutionize the insurance claims landscape with cutting-edge AI-driven solutions. As a Customer Success Manager - LATAM, you will play a critical role in ensuring clients achieve their desired outcomes and derive maximum value from our innovative technology.
About the Role:
You'll join a dynamic Sales team, working collaboratively with professionals based in Paris and Hong Kong to drive satisfaction, retention, and growth among our clients. As a CSM, your primary responsibility will be to proactively manage customer relationships, providing expert guidance and support throughout their journey with Qantev.
Your Key Responsibilities:
- Develop comprehensive onboarding plans in collaboration with cross-functional teams, including Engagement, Tech & Product.
- Guide new customers through setup and configuration of our SaaS product, providing initial and ongoing training and resources.
- Establish clear goals and success criteria for each client, tracking progress and ROI.
- Manage contract renewals and negotiations, building strong, long-lasting client relationships.
- Identify opportunities for upselling and cross-selling additional products or services, working closely with the sales team.
- Serve as a product expert, answering detailed questions and providing best practices to customers.
Requirements:
- Minimum 5 years of experience as a CSM, account management or similar role within the technology or insurance industry.
- Proficiency in Spanish and English.
- Strong understanding of AI technologies, insurance claims processes, and ability to articulate technical concepts to non-technical audiences.
- Excellent verbal and written communication skills, with ability to craft compelling presentations and proposals.
- Proven ability to understand client needs and propose tailored solutions.
- Experience working cross-functionally with sales, product, and engineering teams.
Benefits:
We offer a competitive salary range of $80,000-$110,000 per year, depending on experience, plus benefits and opportunities for professional growth in a dynamic and innovative environment. If you are passionate about technology and the insurance industry, apply now to join Qantev's talented team
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