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Ground Logistics Executive

hace 2 meses

Guadalajara, Jalisco, México Ep America, Inc. A tiempo completo

At EP America, Inc., we are proud to be a company that balances work and life by taking care of our talents, who help us grow and succeed, positioning ourselves as a Top Company by Super Empresas and Grupo Expansión.

More than 900 talents are connecting their minds to move the world with an entrepreneurial spirit, accountability, and a winning mindset. We all like challenges, exceeding standards, and building a better work environment through continuous improvement that allows us to thrive and develop professionally.

So, if you want a push-up in your professional career, you are a team player and have a true passion to serve, then we may be the company for you. We offer you the chance to develop your career and continue building your dreams through results-oriented and performance growth in a challenging and balanced workplace.

We are looking for a Ground Logistics Developer also known as Operations Executive to join our team. As a Ground LD, you will ensure the correct and timely operation of shipments, as well as providing administrative follow-up on them. You will also develop the assigned accounts in conjunction with the commercial and sourcing teams.

Key Responsibilities:

• Advice and design shipping solutions for our customers.

• Conflict resolution and provision of alternatives for the client.

• Conflict resolution and direct negotiation with carriers and suppliers to achieve a successful operation.

• Shipping quotation for assigned shipments on request.

• Account development and retention activities such as follow-up calls and customer satisfaction (generation of findings).

• Knowledge of Up-selling & Cross-selling strategies to achieve annual targets. Detect and report new opportunities for other businesses (cross-selling).

• Administrative tracking of operated shipments such as billing, provisioning, and closing of shipments.

Work Conditions:

• Hybrid role in Mexico with high flexibility.

• Full time schedule: 8 am to 5 pm.

• Availability after hours is required.

Requirements:

• Bachelor's in Logistics, International Trade & Business, Global Trade, or similar.

• 3 to 5 years of experience in: International trade ground operations, supply chain, customs.

• English proficiency (B2-C1 non negotiable).

• Excellent communication skills.

• Flexible, collaborative, self-starting and highly organized.

• Keen eye for detail and the propensity for dynamic and unique problem-solving.

What We Offer:

• Career development plan.

• Competitive salary based on your experience and knowledge.

• Attractive productivity and performance bonuses.

• Major medical expenses insurance.

• Saving's fund.

• 50% reimbursement support in language studies.

• 50% reimbursement support in physical or wellness activities.

Our Culture:

• Our roles are flexible, depending on your activities you can work from home or be welcome to sit in one of our offices for a few days per week.

• We operate in small, focused teams, with no time tracking and results-oriented.

Disclaimer:

EP-America is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals regardless of age, ethnic or national origin, political affiliation, religion, sex, sexual orientation, gender identity, disability, marital status, citizenship, or any other protected characteristic. We believe that our diversity and respect for the individuality of our people is the best engine to promote collaboration, innovation and the development of our organization.