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Claims Specialist I
hace 2 meses
We are seeking a highly skilled Claims Specialist I to join our team at Everest, Consultoría, Administración y Back Office S de RL de CV. As a Claims Specialist I, you will play a critical role in handling and analyzing mainstream and complex general insurance claims of all varieties, with a special focus on property, financial lines, and liability claims.
Key Responsibilities:
- Handle and analyze claims notifications to Everest, with a focus on property claims.
- Manage claim portfolios at all levels of the adjustment process, ensuring correct reserving, technical analysis, settlement, and payment of claims.
- Monitor reserve development of cases and update reserves into the Claims System, ensuring accurate and timely registration.
- Keep the system updated with relevant claims communications, supporting documents, and payment and settlement/release documents.
- Draft and handle settlement/releases and revise supporting payment documents, ensuring proper signature as per policies and protocols.
- Assist insureds, brokers, reinsurers, and coinsurers on claim-related matters.
- Monitor adjustment actions and process, and legal adjustment terms as per SLA and applicable regulations.
- Investigate, analyze, and evaluate liability and damages.
- Evaluate, determine, and monitor trial development handled by panel counsel.
- Prepare case summary reports related to significant reserve, new trends, trial activity, denial of coverage, or contingencies.
- Coordinate and monitor recovery actions and salvage process, keeping the system updated.
- Work with underwriters to support policy construction and drafting, reporting policy contingencies, gaps, claim trends, data analysis, and risk assessments.
- Evaluate and define defense strategy on liability claims and monitor nominated counsel.
- Comply with claim monetary and non-monetary authorizations, Everest International Claims Standards, and LCR, and all other internal guidelines.
- Collect and monitor payment from reinsurers and coinsurers and keep the system updated with actions and payment status.
- Monitor and control claim-related costs and expenses.
- Develop and execute claim strategies and resolution strategies.
- Manage, direct, and monitor outside counsel on claim-related matters, such as coverage opinions and arbitrations.
- Attend conferences and handle necessary communications related to claims and complex matters with insureds, brokers, adjusters, experts, reinsurers, coinsurers, actuaries, underwriters, and vendors.
- Negotiate and resolve complex coverage issues as per claim authorities and guidelines.
- Monitor relevant jurisprudence on Civil and Labor Cases.
- Perform similar work-related duties as assigned.
- Strong Excel skills.
Qualifications, Education & Experience:
- Professional title (preferably law, accountancy, and engineer). If lawyer, due knowledge of litigation, arbitration, and trial process.
- 5 to 6 years of claims handling experience.
- Language: Advanced or Intermediate English, written and oral.
- Strong analytical and organizational skills.
- Excellent verbal and written communication skills.
- Strong negotiation and investigation skills.
- Ability to think strategically.
- Ability to work under pressure.
- Ability to adapt to changes.
- Ability to work with a Team.
- Ability to identify and use relevant data and metrics to best manage claims.
- Collaborative mindset and willingness to work with a Team.
- Ability and willingness to present to claims management and other members of the Company claim-related topics.
- Knowledge of the insurance industry claims process, applicable regulations, and regulatory environment.
As an effective team member, employees at Everest must champion the Everest Insurance Culture:
- Collaboration: Open and transparent communication with customers and colleagues.
- Thoughtful Assumption of Risk: Supporting the Everest goal of carefully writing profitable business by ensuring data quality, prompt and accurate feedback to Underwriters, and operational control throughout the enterprise.
- Execution: Delivering outstanding support to the organization through strong day-to-day business operations, effective project management, and careful oversight of vendors.
- Humility: Caring and respectful approach to service colleagues, customers, and the community.
- Leadership: By example, every day.
Type: Regular
Time Type: Full time
Primary Location: Mexico City, Mexico
Additional Locations:
