IT Technical Support Specialist
hace 7 días
Overview
Cognizant is one of the largest and fastest-growing IT services providers worldwide. We prioritize respecting human rights, building a better future, and investing in people's wellbeing. Our inclusive culture values diversity and promotes equal opportunities for all.
Job Description:
We are seeking a highly skilled individual to join our team as an IT Technical Support Onsite. This role offers the opportunity to work with leading global companies, providing exceptional technical support and contributing to their success.
The successful candidate will handle service requests and IT incidents, including initial triage, escalation, and resolution within scope. They will also manage access requests and ensure delivery excellence by focusing on quality deliverables and customer satisfaction. Additionally, they will contribute to knowledge management by updating/creating knowledge articles and participating in knowledge sharing sessions.
A key aspect of this role is acting as a buddy for new hires and providing guidance and support. The ideal candidate will possess advanced troubleshooting/problem solving capabilities for AV devices and IT devices/mobility support/management. They will also have good knowledge and experience in managing Power Shut Down maintenance activities and IT Asset lifecycle management. Advanced English language skills are mandatory.
Why Cognizant?
At Cognizant, we offer ongoing support and funding for training and development plans, a highly competitive benefits and salary package, and opportunities to work with leading global companies.
Salary: $55,000 per annum, depending on location and experience.
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