IT Service Delivery Leader
hace 21 horas
Hemmersbach Gmbh & Co. Kg is a global IT infrastructure services provider with operations in over 190 countries.
Job Title: IT Service Delivery LeaderLocation:Puebla, Mexico - USA - Professionals - Full-time
Salary:$80,000 - $120,000 per year
Job Description:Key Responsibilities:- Manage a team of technicians to ensure compliance with service delivery standards.
- Supervise processes and service level agreements (SLAs) to maintain high customer satisfaction.
- Identify opportunities for process optimization and implement improvements.
- Maintain productivity indices and project targets for the onsite services team.
- Handle customer escalations and perform post-incident reviews.
- Provide leadership, mentoring, and coaching to team members.
- Plan, prepare, and execute projects.
- Minimum 3 years of experience in project management, preferably in the IT field.
- Technical background and experience as an IT support specialist.
- Bachelor's degree in Computer Science, Management, or equivalent.
Dental insurance, extensive paid training, health insurance, internal career development, international environment, job with purpose, life insurance, mentor program.
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