Multilingual IT Support Specialist

hace 1 semana


Miguel Hidalgo, Ciudad de México Carters Brands, S.A. de C.V. A tiempo completo

Carter's Brands, S.A. de C.V. is the largest North American apparel retailer exclusively for babies and young children. We are seeking a highly skilled Multilingual IT Support Specialist to join our team in this exciting role.

About the Role

As an IT Support Specialist, you will be responsible for providing technical assistance and support to customers via phone, email, and chat channels. You will work closely with our internal teams to resolve customer issues and provide timely solutions.

This is a full-time position that requires flexibility and adaptability. You must be able to work a variety of shifts, including evenings and weekends, as needed.

Key Responsibilities
  • Provide technical assistance and support to customers via phone, email, and chat channels.
  • Resolve customer issues in a timely and professional manner.
  • Work closely with internal teams to resolve complex customer issues.
  • Stay up-to-date with new technology and systems to provide effective solutions.
  • Maintain accurate records of customer interactions and issue resolutions.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • 1-2 years of experience in IT support or customer service.
  • Proficiency in English and French (spoken and written).
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and prioritize multiple tasks.
Salary and Benefits

The estimated salary for this role is $55,000 - $65,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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