Business Operations Associate

hace 1 semana


Xico, México Citi A tiempo completo
Job Description

Citi is seeking a highly skilled Business Operations Associate to join our team. As an Operations Support Associate, you will play a critical role in providing day-to-day operations support in alignment with Citi's operations support infrastructure and processes.

Key Responsibilities:
  • Issue Identification and Resolution: Identify, analyze, and solve key issues of assigned areas and deliver supporting documents to corresponding areas.
  • Reporting and Communication: Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard, and provide constant and clear communication regarding local policies and processes.
  • Process Execution and Monitoring: Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction.
  • Continuity and Compliance: Organize, develop, and maintain Continuity of Business, Resolution planning, and Business Review Templates, and monitor requirements related to compliance with Corporate Policies.
  • Corrective Actions: Monitor and implement corrective actions derived from MCA reviews and other control entities.
Requirements:
  • Experience: 2-5 years of relevant experience.
  • Skills: Proficient in Microsoft Office, ability to work in a fast-paced and changing environment, ability to analyze data and solve problems, and proven organizational and time management skills.
  • Education: Bachelor's degree/University degree or equivalent experience.
Additional Requirements:
  • Intermediate Excel Skills: Manage Excel with intermediate skills, including cross-tabulation, dynamic tables, and graphics.
  • Basic Access: Basic knowledge of Access.
  • Collections Knowledge: Knowledge of collections processes.

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