Field Action Specialist

hace 1 semana

Xico, México Fca A tiempo completo
Job Summary

The Field Action Team Engineer plays a critical role in leading the investigation of open case requests through the signature approval process and release to the field. This position offers high visibility to Senior Managers, Directors, and Senior Vice Presidents on a weekly basis, as well as weekly cross-functional engagements with Technical Safety and Regulatory Compliance (TSRC) and Technical Service Operations (TSO).

Key Responsibilities
  • Lead the creation, approval, and release of Rapid Service Updates (RSU), Customer Satisfaction Notifications (CSN), and Warranty Extensions (WE) Field Actions.
  • Meet key process indicators (KPIs) for case open to Director signatures, L1 Signatures, and fully approved to release to the field.
  • Lead cross-functional teams to obtain information required for Director financial approvals. Present field action cases for approvals on a weekly basis to Senior Manager, Director of Customer Experience, and Director of Finance. Cases exceeding Director approval amounts will be presented to the Senior Vice President of Customer Experience weekly.
  • Display effective communication skills to support meetings at all levels of the company, including Senior leadership. Work independently on projects and push to timely completion to achieve KPIs.
  • Report out on case status to immediate and Senior management teams. Maintain a strong interface with Stellantis Vehicle Assembly Plants, Technical Safety and Regulatory Compliance, Release Engineering, and Technical Service Operations.
Requirements
  • Bachelor's degree or higher in Engineering; other bachelor's degrees will be considered with relevant work experience.
  • 5 years' experience in engineering, manufacturing, supplier operations, or quality.
  • Must be strategic, with the ability to analyze, interpret, and summarize data from various sources.
  • Advanced skills in data analytics, including Microsoft Excel and PowerPoint.
  • Strong organizational skills, with an ability to adapt, navigate complexity, and multitask in a rapidly changing environment.
  • Self-motivated with the ability to work independently with minimal direction.
  • Excellent verbal and written communication skills with the ability to deal with a variety of people at all levels of the organization.
Benefits

FCA is committed to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.

As a global company, our employee packages will vary by country, customary norms, and the legal entity into which you are hired.

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