Field Service Operations Specialist

hace 1 semana

Xico, México Alcon A tiempo completo

**About Alcon**

Alcon is a global leader in eye care, with a rich history of providing innovative products to customers and patients worldwide. Our relentless passion to eliminate unmet medical needs drives our pursuit to further advance eye health globally.

**Job Summary**

We are seeking an exceptionally talented and driven individual to join our Technical Services Team as a Field Service Operations Specialist. This role will be responsible for performing administrative tasks, providing guidance on systems and processes, and ensuring quality compliance and operational excellence.

**Key Responsibilities**

  • Elaborate service contracts and gather internal approvals and signatures, registering the signed contracts in the required systems.
  • Manage company assets consistently with service objectives.
  • Manage customer, installed products, and contract information in ServiceMax.
  • Review and validate case information to ensure it is correctly completed and documented before case closure.
  • Provide system support to Field Engineers.
  • Maintain Standard Operating Procedures (SOPs) updated and track compliance with Field Service Engineers.
  • Administrate critical information, including retrofits, field implementation completion reports, service requests, and reports, calibration of service equipment, RMAs, customer calls, and all technical service-related documents.
  • Manage the Preventive Maintenance plan, document it in the system, and track compliance with Field Service Engineers.
  • Manage spare parts stock replenishment by analyzing field requirements, planning, and ordering required spare parts.
  • Responsible for system inventory accuracy and working with Warehouse to resolve issues related to spare parts shipments and returns.
  • Managed used spare parts for local destruction or returned to ITC.

**Operational Reports**

The successful candidate will be responsible for elaborating operational reports as required.

**What We Offer**

  • Opportunity to join a growing, early-stage organization built within a mature, stable global company.
  • Friendly working environment and a diverse, highly motivated team.
  • Individual career development plan and possible career growth within a newly created account.
  • Truly international environment and daily interactions with colleagues and stakeholders from all over the world.
  • Attractive benefits and compensation package.
  • Flexible hours and remote work possibilities (min 3 days per week office-based).

**Requirements**

  • Education: Bachelor's degree (Accounting, Administration, or related).
  • Intermediate level of English.
  • Advanced level of Excel.
  • Experience working with SAP.
  • Experience using Service Max.
  • Experience administrating service operations.

  • Field Service Operations Specialist

    hace 1 semana

    Xico, México Konecranes A tiempo completo

    About KonecranesKonecranes is a world-leading group of lifting businesses, serving a diverse range of customers. We are a truly global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries.Our MissionWe believe that great...

  • Field Service Specialist

    hace 1 semana

    Xico, México Thermo Fisher Scientific A tiempo completo

    **Job Summary**We are seeking a highly skilled Field Service Specialist to join our team at Thermo Fisher Scientific. As a Field Service Specialist, you will be responsible for providing technical support and maintenance services to our customers.**Key Responsibilities**Perform basic troubleshooting, installation, maintenance, and repair on designated...

  • Field Operations Specialist

    hace 2 días

    Xico, México King George, Llc A tiempo completo

    **Job Summary**The Field Operations Specialist will be responsible for ensuring the highest product quality and reliability by performing quality control inspections, testing, and analysis to ensure compliance with established standards and specifications. They will work closely with the engineering and production teams to guarantee the excellence of our...

  • Operations Support Specialist

    hace 1 semana

    Xico, México Citi A tiempo completo

    The Operations Support Specialist 3 is an entry-level position responsible for providing business operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Operations...

  • Field Service Engineer

    hace 1 semana

    Xico, México Epson America, Inc A tiempo completo

    Job Summary:Epson America, Inc is seeking a highly skilled Field Service Engineer - Technical Support Specialist to join our team. As a key member of our service organization, you will be responsible for providing technical support to our customers and ensuring the highest level of service delivery.Key Responsibilities:Collaborate with internal stakeholders,...

  • Marketing Operations Specialist

    hace 1 semana

    Xico, México Pepsico A tiempo completo

    About the Role:We are seeking a highly skilled Marketing Operations Specialist to join our team at PepsiCo. As a Marketing Operations Specialist, you will play a critical role in supporting the management of agency relations in the US, while scaling best practices across global markets.Main Responsibilities:Support the development and implementation of...

  • Field Service Engineer

    hace 1 semana

    Xico, México Philips Iberica Sau A tiempo completo

    Job Title: Field Service Engineer - Medical Devices SpecialistJob Description:As a Field Service Engineer - Medical Devices Specialist at Philips Iberica Sau, you will play a critical role in supporting the technical needs of our customers. Your primary goal will be to provide maintenance and installation services for our HealthTech products and services,...

  • Field Service Technician

    hace 1 semana

    Xico, México Philips A tiempo completo

    Job Title: Field Service Technician - Health Technology SpecialistAbout the Role:We are seeking a highly skilled and motivated Field Service Technician to join our team at Philips. As a Field Service Technician, you will be responsible for providing technical support and maintenance to our customers, ensuring that their HealthTech products and services are...

  • Customer Service Operations Specialist

    hace 7 días

    Xico, México Certu Systems A tiempo completo

    Company OverviewCertu Systems is a cutting-edge technology company revolutionizing logistics operations with its reliable AI Engine. Our mission is to bridge the gap between supply and demand through intelligent data analytics, automated workflow, and continuous process improvements.Job SummaryWe are seeking a highly skilled Customer Service Operations...

  • Transportation Operations Specialist

    hace 7 días

    Xico, México Aecom A tiempo completo

    About AECOMAECOM is a global infrastructure consulting firm that delivers innovative solutions for transportation, buildings, water, environment, and energy projects.Job SummaryWe are seeking a skilled Transportation Operations Specialist to join our team. As a key member of our operations team, you will be responsible for planning and executing...

  • Service Operations Excellence Specialist

    hace 1 semana

    Xico, México Kone México A tiempo completo

    About the RoleWe are seeking a highly skilled Service Operations Excellence Specialist to join our team in Mexico City. As a key member of our operations team, you will be responsible for implementing and maintaining end-to-end business processes and supporting systems.Key ResponsibilitiesUse and analyze Key Performance Indicators (KPIs) to improve daily...

  • Service Operations Excellence Specialist

    hace 7 días

    Xico, México Kone A tiempo completo

    About KONEKONE is a global leader in the elevator and escalator industry, providing innovative solutions for building owners and occupants. Founded in 1910, our mission is to improve the flow of urban life by providing safe, convenient, and reliable transportation solutions.Job SummaryWe are seeking a highly skilled Service Operations Excellence Specialist...

  • Field Action Specialist

    hace 1 semana

    Xico, México Fca A tiempo completo

    Job SummaryThe Field Action Team Engineer plays a critical role in leading the investigation of open case requests through the signature approval process and release to the field. This position offers high visibility to Senior Managers, Directors, and Senior Vice Presidents on a weekly basis, as well as weekly cross-functional engagements with Technical...

  • Field Operations Manager

    hace 2 días

    Xico, México Nielseniq A tiempo completo

    **Job Summary**NielsenIQ is seeking a highly skilled and experienced Field Team Leader to join our team. As a Field Team Leader, you will be responsible for leading a team of field researchers, ensuring the successful execution of field operations, and maintaining the highest level of quality in our data collection.**Key Responsibilities**Lead and manage a...

  • Operations Support Specialist

    hace 1 semana

    Xico, México Citi A tiempo completo

    Job Summary:The Operations Support Specialist 3 is an entry-level position responsible for providing day-to-day operations support services to Citi's operations infrastructure and processes. This role serves as a liaison between operations staff, relationship managers, project managers, custodians, and clients.Key Responsibilities:Document business processes...

  • Payroll Operations Specialist

    hace 7 días

    Xico, México Ubs A tiempo completo

    Job SummaryWe are seeking a highly skilled Payroll Operations Specialist to join our team in Mexico City. As a key member of our HR Service Delivery team, you will be responsible for delivering payroll and benefits offerings to our employees across LATAM and the Caribbean.Key ResponsibilitiesSupport the payroll operations function, including accurate...

  • Operations Support Specialist

    hace 1 semana

    Xico, México Citi A tiempo completo

    Job Summary:The Operations Support Specialist 3 is an entry-level position responsible for providing day-to-day operations support services to the Operations - Core Team at Citi. This role serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients, ensuring seamless communication and collaboration.Key...

  • Senior Field Service Engineer

    hace 1 semana

    Xico, México Thermo Fisher Scientific A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Senior Field Service Engineer to join our team at Thermo Fisher Scientific. As a key member of our service operations team, you will be responsible for providing exceptional technical support to our customers, ensuring their instruments are properly installed, maintained, and repaired.Key...

  • Operations Support Specialist

    hace 7 días

    Xico, México Citi A tiempo completo

    About the RoleCiti is seeking a highly skilled Operations Support Specialist to join our team. As an Operations Support Specialist, you will play a critical role in providing day-to-day operations support to our clients.Key ResponsibilitiesProvide operations support services, including record/documentation maintenance, storage & retrieval of records, account...

  • Marketing Operations Specialist

    hace 2 días

    Xico, México Panduit A tiempo completo

    {"title": "Marketing Operations Role", "content": "Marketing Operations at PanduitWe are seeking a skilled Marketing Operations professional to join our team at Panduit. As a Marketing Operations Specialist, you will play a critical role in supporting the marketing organization, collaborating with functional teams, and driving campaigns, programs, and...