Technical Service Manager

hace 10 horas


San Luis Potosí, San Luis Potosí, México Abb A tiempo completo

Company Overview


At ABB, we strive to create sustainable solutions by empowering our employees to drive innovation and excellence. Our core values of care, courage, curiosity, and collaboration enable us to tackle global challenges with confidence.



About the Role

This Technical Service Manager position reports to the IS Technical Platform Lead Hosting and plays a critical role in managing global Automation Platform services. The successful candidate will oversee technical platform services in the Americas regions, ensuring seamless integration with ServiceNow, public cloud environments, and on-premises infrastructures.



Key Responsibilities

  • Manage global Automation Platform services using Red Hat Ansible, ensuring smooth integration with ServiceNow, public cloud environments, and on-premises infrastructures.
  • Serve as the primary escalation contact for technical platform services in the Americas, including Ansible, Directory Services (Active Directory, Entra ID), DNS/DHCP/IPAM, and others.
  • Collaborate with the Architecture and Core Platform teams to define technology roadmaps and establish best practices for platform engineering.
  • Proactively manage customer needs and advocate for core services that drive business value creation.
  • Identify opportunities to enhance Domain Service delivery and lead initiatives within relevant service teams to optimize operational efficiency.
  • Support the management and continuous improvement of service delivery processes for the respective platform services.


Requirements

We are seeking a highly experienced professional with:



  • A Bachelor's degree in a relevant field and over 10 years of hands-on experience in large-scale IT infrastructure services.
  • Extensive experience with Infrastructure as Code solutions, particularly Red Hat Ansible, and a strong understanding of automation practices to enhance deployment efficiency.
  • Strong proficiency in Git, including experience with branching, merging, rebasing, and conflict resolution.
  • Demonstrated ability to work effectively with development, operations, and security teams, with strong communication skills to facilitate collaboration across different functions.
  • Familiarity with major cloud providers such as AWS, Azure, or Google Cloud, and an understanding of how to integrate cloud-native services into a GitOps workflow.
  • Proficiency in scripting languages like PowerShell, YAML, or Python for automation tasks.
  • Proven experience in managing a global team and supporting global customers, with a strong ability to lead and mentor.


What We Offer

In this role, you will have the opportunity to:



  • Play a key part in anticipating, sensing, and responding to technology trends.
  • Lead exciting projects that help customers overcome their challenges.
  • Bring your knowledge and expertise to make a real difference in technology.


Benefits

We offer a comprehensive benefits package, including:



  • Retirement plan
  • Life insurance
  • Wellbeing program
  • paid parental leave
  • Healthcare plan
  • Dental insurance
  • Flex days
  • Employee Assistance Program (PAE)
  • Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)


Estimated Salary: $120,000 - $180,000 per year



About ABB


ABB is a leading global technology company that energizes industry and mobility to create a more productive and sustainable world.


  • Technical Service Manager

    hace 4 semanas


    San Luis Potosí, San Luis Potosí, México Abb A tiempo completo

    **Job Summary**:At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**Job Description**:We are...


  • San Luis Potosí, San Luis Potosí, México Adi Global Distribution A tiempo completo

    Adi Global Distribution is seeking a skilled Technical Operations Lead to oversee the team and ensure exceptional customer service.The ideal candidate will possess strong leadership experience, technical competency, and excellent communication skills. A minimum of 2+ years of leadership experience in a contact center environment and 3+ years of customer...

  • IT Project Manager

    hace 4 semanas


    San Luis Potosí, San Luis Potosí, México Top Talent Placing A tiempo completo

    Job DescriptionWe are seeking a highly skilled and experienced IT Project Manager to join our team at Top Talent Placing. The successful candidate will be responsible for overseeing project teams and ensuring that IT projects are completed on time, within budget, and to the required quality standards.Key ResponsibilitiesDevelop project scopes and objectives...


  • San Luis Potosí, San Luis Potosí, México ABB A tiempo completo

    Are you looking for a challenging role where you can execute service work with low to medium complexity? Do you have a strong understanding of sense of urgency and care in your area of responsibility? We are seeking a skilled Service Engineer to join our team in San Luis Potosi, contributing to the Electrification Services.Key ResponsibilitiesWork with...

  • Customer Service

    hace 10 horas


    San Luis Potosí, San Luis Potosí, México Lead Consulting Group A tiempo completo

    **About Us:**At Lead Consulting Group, we're passionate about delivering exceptional customer experiences and driving business growth through strategic partnerships. Our commitment to excellence has earned us a reputation as a trusted advisor in the industry.**Job Title:** Customer Service & Parts Operations Manager**Location:** San Luis Potosí,...


  • San Luis Potosí, San Luis Potosí, México Abb A tiempo completo

    **About the Role**:A highly skilled Technical Support Specialist is required to join the ABB IS Services team. The successful candidate will be responsible for providing technical support and optimization services to ensure the availability and performance of our business-facing services.This role reports to the IS Technical Service Mgr Technical Plt.**Key...


  • San Luis Potosí, San Luis Potosí, México ABB Schweiz AG A tiempo completo

    Service Engineer Role at ABBAbout the JobIn this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Your key responsibilities will include working with customers to identify opportunities to improve their...


  • San Luis Potosí, San Luis Potosí, México Capgemini A tiempo completo

    About the RoleWe are seeking an experienced Senior Salesforce Development Manager to lead our Cloud Technology team. As a key member of our team, you will be responsible for managing the development and implementation of Salesforce projects.ResponsibilitiesLead the development and implementation of Salesforce projectsMentor and manage a team of...


  • San Luis Potosí, San Luis Potosí, México Schweitzer Engineering Laboratories A tiempo completo

    Job SummaryAs a Customer Service Representative at Schweitzer Engineering Laboratories, you will be responsible for providing world-class customer care to both internal and external customers. This role involves engaging in regional customer support activities, including accurate entry of orders, quotes, and RMA's, as well as creation and maintenance of...


  • San Luis Potosí, San Luis Potosí, México Resideo A tiempo completo

    Job Overview:We are seeking a skilled Technical Support Professional to join our team at Resideo. As a key member of our support team, you will provide exceptional customer service and technical expertise to our customers.Estimated Salary Range: $55,000 - $75,000 per yearAbout the Role:In this role, you will be responsible for answering complex technical...


  • San Luis Potosí, San Luis Potosí, México Ppg México A tiempo completo

    Job SummaryAs a Technical Service Expert at PPG México, you will play a key role in meeting customer requirements by completing technical service activities. You will be responsible for developing actions to maintain the sustainability and profitability of the business, while reporting to the Optima Solutions Supervisor.Key ResponsibilitiesPropose solutions...


  • San Luis Potosí, San Luis Potosí, México Resideo A tiempo completo

    **Key Responsibilities:**• Identify and analyze technical issues to provide effective solutions.• Investigate and resolve technical problems to ensure customer satisfaction.• Track and manage requests to ensure timely resolution.• Provide technical training to enhance customer knowledge.• Build strong relationships with customers through excellent...


  • San Luis Potosí, San Luis Potosí, México ABB A tiempo completo

    Job SummaryAs a Service Delivery Specialist at ABB, you will play a critical role in executing service work with low to medium complexity, adhering to ABB standard processes, quality standards, and safety guidelines. Your primary responsibility will be to plan and execute work on a first-time right approach with customers, showcasing your expertise in...

  • Service Sales Specialist

    hace 3 semanas


    San Luis Potosí, San Luis Potosí, México Hitachi Energy Mexico, S.A. De C.V. A tiempo completo

    **Job Summary**Hitachi Energy Mexico, S.A. De C.V. is seeking a highly skilled Service Sales & Tender Specialist to support our growing North America Service business. This position is responsible for driving sales pipeline and proposals of our Service offering, focusing on Power Quality Systems and HVDC Systems, for our Mexican and Canadian customers and...

  • Project Manager

    hace 4 semanas


    San Luis Potosí, San Luis Potosí, México https:www.energyjobline.comsitemap A tiempo completo

    About the RoleWe are seeking a skilled Project Manager to join our team at Mondelēz International. As a Project Manager, you will be responsible for planning, developing, and executing capital projects to support the growth and productivity of our manufacturing operations.Key ResponsibilitiesDevelop and execute capital project plans to ensure timely and...


  • San Luis Potosí, San Luis Potosí, México Fedex Lac A tiempo completo

    **Job Summary**:We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at FedEx Lac. As a key member of our operations team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.**Key Responsibilities:**Assist...


  • San Luis Potosí, San Luis Potosí, México Abb Schweiz Ag A tiempo completo

    Service Engineer RoleThis position plays a critical part in addressing global challenges at ABB. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.This role...


  • San Luis Potosí, San Luis Potosí, México Abb A tiempo completo

    Job SummaryWe are seeking a highly skilled Electrical Service Specialist to join our team in San Luis Potosi. As a key member of our Electrification Services team, you will be responsible for executing service work with low to medium complexity, ensuring high-quality results and customer satisfaction.Key ResponsibilitiesWork with customers to identify...


  • San Luis Potosí, San Luis Potosí, México Resideo Technologies Inc. A tiempo completo

    As a Customer Service Operations Specialist at Resideo Technologies Inc., you will play a pivotal role in ensuring seamless customer interactions and experiences. This position demands strong communication skills, attention to detail, and the ability to think critically and resolve complex issues.Job SummaryWe are seeking an experienced Customer Service...


  • San Luis Potosí, San Luis Potosí, México Adi Global Distribution A tiempo completo

    We are seeking a skilled Customer Service Operations Coordinator to join our team at Adi Global Distribution. In this role, you will oversee the response to inbound customer requests regarding order inquiries as to ship dates, problems, order changes, repairs, and RMA's.The ideal candidate will have excellent communication skills and be able to effectively...