Technical Service Manager

hace 2 meses


San Luis Potosí, San Luis Potosí, México Abb A tiempo completo

Company Overview


At ABB, we strive to create sustainable solutions by empowering our employees to drive innovation and excellence. Our core values of care, courage, curiosity, and collaboration enable us to tackle global challenges with confidence.



About the Role

This Technical Service Manager position reports to the IS Technical Platform Lead Hosting and plays a critical role in managing global Automation Platform services. The successful candidate will oversee technical platform services in the Americas regions, ensuring seamless integration with ServiceNow, public cloud environments, and on-premises infrastructures.



Key Responsibilities

  • Manage global Automation Platform services using Red Hat Ansible, ensuring smooth integration with ServiceNow, public cloud environments, and on-premises infrastructures.
  • Serve as the primary escalation contact for technical platform services in the Americas, including Ansible, Directory Services (Active Directory, Entra ID), DNS/DHCP/IPAM, and others.
  • Collaborate with the Architecture and Core Platform teams to define technology roadmaps and establish best practices for platform engineering.
  • Proactively manage customer needs and advocate for core services that drive business value creation.
  • Identify opportunities to enhance Domain Service delivery and lead initiatives within relevant service teams to optimize operational efficiency.
  • Support the management and continuous improvement of service delivery processes for the respective platform services.


Requirements

We are seeking a highly experienced professional with:



  • A Bachelor's degree in a relevant field and over 10 years of hands-on experience in large-scale IT infrastructure services.
  • Extensive experience with Infrastructure as Code solutions, particularly Red Hat Ansible, and a strong understanding of automation practices to enhance deployment efficiency.
  • Strong proficiency in Git, including experience with branching, merging, rebasing, and conflict resolution.
  • Demonstrated ability to work effectively with development, operations, and security teams, with strong communication skills to facilitate collaboration across different functions.
  • Familiarity with major cloud providers such as AWS, Azure, or Google Cloud, and an understanding of how to integrate cloud-native services into a GitOps workflow.
  • Proficiency in scripting languages like PowerShell, YAML, or Python for automation tasks.
  • Proven experience in managing a global team and supporting global customers, with a strong ability to lead and mentor.


What We Offer

In this role, you will have the opportunity to:



  • Play a key part in anticipating, sensing, and responding to technology trends.
  • Lead exciting projects that help customers overcome their challenges.
  • Bring your knowledge and expertise to make a real difference in technology.


Benefits

We offer a comprehensive benefits package, including:



  • Retirement plan
  • Life insurance
  • Wellbeing program
  • paid parental leave
  • Healthcare plan
  • Dental insurance
  • Flex days
  • Employee Assistance Program (PAE)
  • Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)


Estimated Salary: $120,000 - $180,000 per year



About ABB


ABB is a leading global technology company that energizes industry and mobility to create a more productive and sustainable world.



  • San Luis Potosí, San Luis Potosí, México Adi Global Distribution A tiempo completo

    Job Overview: We are seeking a highly skilled Technical Support Supervisor to oversee our technical service-related operations, ensuring team members meet performance and quality standards.About the Role: As a Technical Support Supervisor, you will be responsible for supervising technical service-related operations, ensuring all team members meet performance...


  • San Luis Potosí, San Luis Potosí, México Revolution A tiempo completo

    Requisition ID: Revolution is seeking a skilled and results-driven Automotive Service Manager to lead our team of professionals in the San Luis Potosí region.The ideal candidate will have a proven track record of success in direct sales and customer service, with a strong background in the automotive industry. This role requires a strategic thinker who can...


  • San Luis Potosí, San Luis Potosí, México Resideo A tiempo completo

    Job Overview:We are seeking a skilled Technical Support Professional to join our team at Resideo. As a key member of our support team, you will provide exceptional customer service and technical expertise to our customers.Estimated Salary Range: $55,000 - $75,000 per yearAbout the Role:In this role, you will be responsible for answering complex technical...


  • San Luis Potosí, San Luis Potosí, México Capgemini A tiempo completo

    Job OverviewWe are seeking a skilled Technical Salesforce Solutions Consultant to join our team. As a key member of our consulting group, you will be responsible for analyzing user needs and developing technology-based solutions for our clients.Key ResponsibilitiesAnalyze user needs and program functions to develop and/or modify Salesforce solutions.Capture...


  • San Luis Potosí, San Luis Potosí, México Bosch A tiempo completo

    Job TitleSenior Procurement Project ManagerAbout the RoleWe are seeking a highly skilled Senior Procurement Project Manager to join our team at Bosch. As a key member of our organization, you will be responsible for managing projects related to external procurement, ensuring the efficient release of purchased parts in the region, and coordinating with new...


  • San Luis Potosí, San Luis Potosí, México Franke A tiempo completo

    About the RoleWe seek a seasoned Business Development Manager to drive sales growth, acquire new customers, and ensure service quality in Mexico & Central America. The ideal candidate will develop and execute sales strategies, manage distributor relationships, and oversee the service network's performance.Key ResponsibilitiesSales Strategy Development &...


  • San Luis Potosí, San Luis Potosí, México Citi A tiempo completo

    Citi seeks a highly skilled Business Development Manager to join our team in this exciting role. The ideal candidate will have experience in selling financial products and excellent communication skills.Job Description:The Business Development Manager will be responsible for attracting, maintaining, and growing relationships with SME clients. This will...


  • San Luis Potosí, San Luis Potosí, México oilandgas A tiempo completo

    About the OpportunityWe are seeking a skilled Senior Electrical Proposal Manager to join our team in San Luis Potosí, Mexico. As a key member of our ELECTRIFICATION team, you will play a critical role in creating and completing bids, estimations, and quotations that showcase our expertise and drive business success.Job DescriptionCreate and complete...


  • San Luis Potosí, San Luis Potosí, México Abb A tiempo completo

    Empowering Your Career in Customer Service and Procurement">At ABB, we are dedicated to addressing global challenges. Our core values of care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - drive our aim to empower everyone to create sustainable solutions.We offer an exciting opportunity for a...

  • Senior Purchasing Manager

    hace 3 semanas


    San Luis Potosí, San Luis Potosí, México Robert Bosch Group A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Purchasing Manager to join our team at Robert Bosch Group. As a key member of our procurement department, you will be responsible for ensuring the quality of supplied components and materials.The ideal candidate will have a strong background in purchasing management, quality assurance, and supplier...


  • San Luis Potosí, San Luis Potosí, México General Motors A tiempo completo

    Job DescriptionWe are seeking a highly skilled Quality Group Leader to support vehicle engineering in the implementation of quality requirements. The successful candidate will be responsible for monitoring consistency to Global Metric Definitions and Performance.Maintaining accurate documentation of Launch Manufacturing Quality Readiness Reviews is also a...


  • San Luis Potosí, San Luis Potosí, México Bosch Group A tiempo completo

    **Job Overview:**Bosch Group is seeking a highly skilled Project Manager to oversee the Purchasing management project of the Vehicle Motion division. As a key interface between Corporate Purchasing and Business Units, you will be responsible for achieving project goals, managing procurement processes, and ensuring the efficient release of purchased...

  • Logistics Account Manager

    hace 4 semanas


    San Luis Potosí, San Luis Potosí, México Charger Logistics Inc A tiempo completo

    Company OverviewCharger Logistics Inc. is a world-class asset-based carrier with locations across North America, offering the best logistics solutions since over 20 years.Job DescriptionWe're looking for a skilled Key Account Manager to join our team and manage key client relationships within the logistics sector. This role involves direct interaction with...


  • San Luis Potosí, San Luis Potosí, México Benchmark Digital Partners Llc A tiempo completo

    Software Engineer Job Description at Benchmark Digital Partners LlcAbout UsBenchmark Digital Partners Llc is a company that values innovation and excellence in software development. We are seeking a talented Chief Software Development Manager to join our team. Job SummaryThis role involves providing technical leadership and guidance to the team in the...


  • San Luis Potosí, San Luis Potosí, México Gestamp A tiempo completo

    We are seeking a Logistics Operations Manager to maintain the logistics areas and equipment in optimal conditions.This role involves managing mobile equipment, forklifts, and other machinery, as well as ensuring timely shipping processes. The ideal candidate will have experience in the automotive industry and be proficient in SAP management.The salary range...


  • San Luis Potosí, San Luis Potosí, México Johnson Controls A tiempo completo

    Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in over 150 countries. With a strong commitment to sustainability, our company has been at the forefront of innovation since its inception in 1885.We are dedicated to helping our clients achieve their goals through strategic focus on our...


  • San Luis Potosí, San Luis Potosí, México Eaton A tiempo completo

    Job SummaryWe are seeking a highly skilled Automated Transmissions Customer Service Specialist to join our team at Eaton. In this role, you will provide exceptional customer support, drive product reliability and functionality improvements, and work collaboratively with cross-functional teams.Key Responsibilities:Provide warranty support and direct product...

  • Senior Purchasing Manager

    hace 3 semanas


    San Luis Potosí, San Luis Potosí, México Zs Automotive Products Unisonal A tiempo completo

    Zs Automotive Products Unisonal is seeking a skilled and experienced Senior Purchasing Manager to join our team in Mexico. This role is responsible for overseeing the purchasing process, ensuring timely delivery of goods, and negotiating with suppliers.Salary: $18,000 - $45,000 per monthThis position requires a minimum of 2 years experience in purchasing,...

  • Senior Program Manager

    hace 2 meses


    San Luis Potosí, San Luis Potosí, México Integrixpert A tiempo completo

    Job DescriptionWe are seeking a highly experienced Senior Program Manager to lead our operations in Brazil.**Responsibilities:Oversee program operations and Key Performance Indicators (KPIs) set by clients, focusing on Quality Efficiencies, Staffing, and Service Level.Collaborate effectively with team members, co-managers, immediate superiors, and other...


  • San Luis Potosí, San Luis Potosí, México Hitachi Energy Canada Inc. A tiempo completo

    Job SummaryWe are seeking a Quality Assurance Specialist to join our team at Hitachi Energy Canada Inc. as an Internal Quality Auditor. This is a key role that requires strong technical and manufacturing expertise, with a focus on ensuring process adherence across all business units in North America.As an Internal Quality Auditor, you will be responsible for...