Automated Transmissions Customer Service Specialist
hace 1 día
We are seeking a highly skilled Automated Transmissions Customer Service Specialist to join our team at Eaton. In this role, you will provide exceptional customer support, drive product reliability and functionality improvements, and work collaboratively with cross-functional teams.
Key Responsibilities:- Provide warranty support and direct product warranty repairs via phone and electronic communication
- Assist with aftermarket sales/promotions and identify emerging trends that affect customers' experience with our products
- Create and deliver custom training to customer experience representatives based on discoveries
- Document all applicable customer contacts/warranty claims in related software systems
- Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other assistance related to the repair
- Bachelor's Degree from an accredited institution (Engineering)
- Fluent in English (Advanced verbal and written)
- Minimum of 2 years industry experience
- Basic knowledge of dealership/repair facility operations
- Basic knowledge of transmission or gear train operation
- Experience in troubleshooting electrical systems containing sensors and actuators
- Experience with electronic troubleshooting methods, tools, and SAE standards
- Experience with Roadranger products or comparable products
- Ability to work well in a team environment
- 3-5 years of automotive, truck, or heavy equipment experience
- 3-5 years of customer service experience
- Willingness to travel/relocate
- Passport and Visa, or ability to obtain one
The estimated salary for this position is $65,000 - $90,000 per year, depending on location and experience.
About Eaton:Eaton is committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation, or any other status protected or required by law.
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