Automated Transmissions Customer Service Specialist

hace 1 día


San Luis Potosí, San Luis Potosí, México Eaton A tiempo completo
Job Summary

We are seeking a highly skilled Automated Transmissions Customer Service Specialist to join our team at Eaton. In this role, you will provide exceptional customer support, drive product reliability and functionality improvements, and work collaboratively with cross-functional teams.

Key Responsibilities:
  • Provide warranty support and direct product warranty repairs via phone and electronic communication
  • Assist with aftermarket sales/promotions and identify emerging trends that affect customers' experience with our products
  • Create and deliver custom training to customer experience representatives based on discoveries
  • Document all applicable customer contacts/warranty claims in related software systems
  • Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other assistance related to the repair
Requirements:
  • Bachelor's Degree from an accredited institution (Engineering)
  • Fluent in English (Advanced verbal and written)
  • Minimum of 2 years industry experience
  • Basic knowledge of dealership/repair facility operations
  • Basic knowledge of transmission or gear train operation
  • Experience in troubleshooting electrical systems containing sensors and actuators
  • Experience with electronic troubleshooting methods, tools, and SAE standards
  • Experience with Roadranger products or comparable products
  • Ability to work well in a team environment
Preferred Qualifications:
  • 3-5 years of automotive, truck, or heavy equipment experience
  • 3-5 years of customer service experience
  • Willingness to travel/relocate
  • Passport and Visa, or ability to obtain one
Compensation:

The estimated salary for this position is $65,000 - $90,000 per year, depending on location and experience.

About Eaton:

Eaton is committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation, or any other status protected or required by law.



  • San Luis Potosí, San Luis Potosí, México Resideo Technologies Inc. A tiempo completo

    As a Customer Service Operations Specialist at Resideo Technologies Inc., you will play a pivotal role in ensuring seamless customer interactions and experiences. This position demands strong communication skills, attention to detail, and the ability to think critically and resolve complex issues.Job SummaryWe are seeking an experienced Customer Service...


  • San Luis Potosí, San Luis Potosí, México Abb A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Operations Specialist to join our team at ABB. As a key member of our Process Automation business in San Luis Potosi, you will play a vital role in ensuring exceptional customer experiences and driving business growth.


  • San Luis Potosí, San Luis Potosí, México Bosch Group A tiempo completo

    Job SummaryThis is a unique opportunity to join the Bosch Group as a Customer Service Representative - Production Planning Specialist. As a key member of our team, you will be responsible for ensuring timely and accurate delivery of customer orders, while also analyzing demand and creating production plans to meet customer expectations.


  • San Luis Potosí, San Luis Potosí, México Bosch A tiempo completo

    Job SummaryWe are seeking a highly skilled Material Planner and Customer Service Specialist to join our team at Bosch. The successful candidate will be responsible for planning and coordinating the procurement of raw materials, as well as providing exceptional customer service to our clients.Key ResponsibilitiesPlan and coordinate the procurement of raw...


  • San Luis Potosí, San Luis Potosí, México Bosch A tiempo completo

    Job SummaryWe are seeking a highly skilled Materials Planner and Customer Success Specialist to join our team at the Bosch Group.About the RoleThis is an exciting opportunity for a motivated individual to take on a key role in ensuring the smooth operation of our supply chain and customer service processes.As a Materials Planner, you will be responsible for...


  • San Luis Potosí, San Luis Potosí, México Resideo Technologies Inc. A tiempo completo

    Company Overview:Resideo Technologies Inc. is a leading company in the industry, committed to excellence and customer satisfaction.Job Description:We are seeking an experienced Customer Master Specialist to join our team. In this role, you will be responsible for managing all customer account information, reviewing credit applications, maintaining contact...


  • San Luis Potosí, San Luis Potosí, México Abb A tiempo completo

    Empowering Your Career in Customer Service and Procurement">At ABB, we are dedicated to addressing global challenges. Our core values of care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - drive our aim to empower everyone to create sustainable solutions.We offer an exciting opportunity for a...


  • San Luis Potosí, San Luis Potosí, México Hitachi Energy Mexico, S.A. De C.V. A tiempo completo

    About Hitachi Energy MexicoWe are a leading provider of power quality systems and HVDC solutions, serving utility, industrial, renewable energy, and other customers in Mexico and Canada.Job Summary:This is an exciting opportunity for a motivated Sales & Tender Specialist to join our Grid Integration organization in Mexico. As part of our team, you will be...

  • Customer Service Liaison

    hace 3 semanas


    San Luis Potosí, San Luis Potosí, México Schweitzer Engineering Laboratories A tiempo completo

    **About the Role:**We are seeking a skilled Customer Service Liaison to provide world-class customer care to both internal and external customers at Schweitzer Engineering Laboratories.The successful candidate will engage in regional customer support activities, including accurate entry of orders, quotes, and RMA's, as well as creation and maintenance of...


  • San Luis Potosí, San Luis Potosí, México Fedex Group A tiempo completo

    Job DescriptionWe are seeking a Customer Service Representative to join our team at FedEx Group.This role involves providing exceptional customer service, assisting with package tracing, and answering questions about our products and services. You will also be responsible for handling customer packages, maintaining records, and auditing files.Your duties...

  • Customer Service Liaison

    hace 4 semanas


    San Luis Potosí, San Luis Potosí, México Valeo A tiempo completo

    Job OverviewThis role is part of the Material Planning/Production Control team at Valeo, a global leader in automotive innovation. As a Customer Service Contact, you will be responsible for managing customer demands and ensuring seamless supply chain operations.Key ResponsibilitiesOrder Management: Receive and integrate customer schedules, identify...


  • San Luis Potosí, San Luis Potosí, México Adi Global Distribution A tiempo completo

    We are seeking a skilled Customer Service Operations Coordinator to join our team at Adi Global Distribution. In this role, you will oversee the response to inbound customer requests regarding order inquiries as to ship dates, problems, order changes, repairs, and RMA's.The ideal candidate will have excellent communication skills and be able to effectively...

  • Customer Service Liaison

    hace 3 semanas


    San Luis Potosí, San Luis Potosí, México BorgWarner A tiempo completo

    BorgWarner, a global leader in powertrain solutions, is seeking an experienced Customer Service Liaison to join our team at the SLP PDS Plant in Mexico.As a key member of our Customer Service team, you will be responsible for ensuring customer orders are accurate and delivered on time. This will involve communicating order status and resolving any issues...


  • San Luis Potosí, San Luis Potosí, México Bodycote A tiempo completo

    About the RoleWe are seeking an experienced Sales and Customer Service Manager to join our team at Bodycote.Key ResponsibilitiesDevelop and maintain strong relationships with key customer stakeholders, potential customers, and executive sponsors.Conduct sales calls, receive and respond to phone inquiries from customers and potential customers.Partner with...


  • San Luis Potosí, San Luis Potosí, México Bastian Solutions Llc A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Operations Coordinator to join our team at Bastian Solutions Llc.The estimated salary for this position is between $45,000 and $60,000 per year, depending on experience.Job DescriptionThe primary responsibility of this role will be to ensure smooth operations in customer service while working...


  • San Luis Potosí, San Luis Potosí, México Abb A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our Electrification team at ABB. As a key member of our team, you will provide exceptional customer support and ensure seamless communication with internal and external stakeholders.Key ResponsibilitiesAs a Customer Support Specialist, your key responsibilities...


  • San Luis Potosí, San Luis Potosí, México Resideo A tiempo completo

    Support the delivery of corporate and local human resources processes within Resideo, including internal transfers, promotions, terminations, and administrative tracking. As an HR Service Delivery Specialist, you will provide human resource services, delivering positive results to the human resources function and employees. You will provide guidance and...


  • San Luis Potosí, San Luis Potosí, México Hiring Space Sc A tiempo completo

    Hiring Space Sc is seeking a highly motivated and customer-focused Call Center Agent Bilingual to join our team. As an integral part of our operations, this role will play a key role in providing exceptional customer service and support.The ideal candidate will possess strong communication skills, both written and verbal, and be proficient in English....


  • San Luis Potosí, San Luis Potosí, México oilandgas A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team in San Luis Potosi, Mexico. As a key member of our customer experience department, you will be responsible for delivering exceptional service to our clients, resolving issues, and ensuring their needs are met.ResponsibilitiesServing as Primary Customer Contact:...


  • San Luis Potosí, San Luis Potosí, México Abb A tiempo completo

    About the Role:We're seeking a talented Warranty Claims Resolution Specialist to join our team at ABB. In this role, you'll have the opportunity to drive customer satisfaction by resolving post-sale warranty claims efficiently.Your Responsibilities:Assist in resolving warranty claims, customer complaints, and disputes in a timely manner to ensure customer...