Operations Coordinator

hace 5 días


San Pedro Garza García, Nuevo León, México C.H. Robinson A tiempo completo

Job Summary

As an Operations Representative at C.H. Robinson, you will play a key role in ensuring operational excellence by supporting both internal and external customers and carriers. Your primary responsibilities will include tracking and tracing shipments, making appointments, entering shipment data, communicating to resolve issues, and providing excellent customer service.

About the Role

This is an excellent opportunity to start your career at C.H. Robinson, with opportunities to grow in Operations, Sales, or Account Management. Our commitment to our employees begins on day one with our comprehensive virtual onboarding program.

Responsibilities

  • Deliver operational excellence to customers, carriers, and suppliers.
  • Answer incoming calls and make outbound calls to ensure outstanding customer service.
  • Schedule appointments via phone, email, and company website.
  • Provide timely and accurate shipment information to carriers.
  • Audit load information for accuracy and completion.
  • Complete customer, carrier, and supplier requests with a sense of urgency.
  • Track and trace shipments in a timely manner to best serve our customers.
  • Enter shipment data ensuring a commitment to quality and accuracy.

Qualifications

  • High School degree or GED equivalent.
  • Preferred Qualifications:
    • Values a diverse and inclusive work environment.
    • Proficient in Microsoft Office (Word, Excel, and Outlook) and strong internet skills.
    • Effective communication skills, verbal and written.
    • Strong attention to detail and accuracy.
    • Ability to prioritize, multitask, and manage time effectively.

About C.H. Robinson

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law, including life and medical insurance, a Wealth Accumulation Plan, an Employee Stock Purchase Plan, and other benefits.


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