Bilingual Sales Representative

hace 6 días


Tlalnepantla, México AT&T A tiempo completo
Job Description

As a Bilingual Inbound Sales Representative at AT&T, you will be responsible for utilizing sales techniques to build strong customer relationships and enhance the buying experience. You will apply customer relationship and sales techniques to recommend and sell a variety of AT&T products or services to meet customers' needs.

Key Responsibilities:
  • Provide customer service and billing support, solving any issues related to a customer's account.
  • Add new lines or services to accounts to help customers' businesses grow.
  • Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer needs beyond just the resolution of the issue.
  • Find a personalized solution that fits each customer and make a recommendation (rate plan, how to reduce data usage, promotion, etc.).
  • Use your resources to ensure complete resolution.
Requirements:
  • Advanced English fluency to engage with U.S. customers.
  • Experience using a personal computer and Microsoft Office products is a must.
  • 1 year of sales experience (or excellent communication skills).
  • Ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week.
Benefits:
  • Monthly Base Salary: MXN$18,400 (before Taxes)
  • Average monthly bonus of MXN $8,000, when you meet your sales and service targets
  • Monthly Grocery vouchers MXN $1,519 every 14 days
  • Monthly Restaurant vouchers MXN $1,216 every 14 days
Work Environment:

This is not a Work from Home role, you will be required to work in our offices 100% of the time.



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