Service Designer
hace 3 semanas
Citi is seeking a highly skilled Service Designer to lead the development of platform and product experiences in a fast-paced, start-up-style environment. The ideal candidate will have a strong business management mindset, with a proven track record of results in banking or financial services.
Key Responsibilities- Provide platform, product, and customer experience leadership to drive business growth and customer satisfaction.
- Engage with businesses to shape business and product requirements into platform requirements.
- Develop and maintain the overall platform business plans and roadmaps, ensuring alignment with company goals.
- Make informed tradeoffs to optimize time-to-market, balancing business needs with technical feasibility.
- Communicate goals, roles, responsibilities, and desired outcomes to stakeholders throughout the company.
- Assess risk and ensure compliance with applicable laws, rules, and regulations, maintaining a strong focus on Citigroup's reputation and safeguarding its clients and assets.
- 5-8 years of experience in banking or financial services.
- Business management mindset with a proven track record of results.
- Strong communication and diplomacy skills, with the ability to succeed in an open, collaborative peer environment.
- Intermediate to advanced knowledge of FIGMA, proficiency in Microsoft Office, and experience with survey tools and digital testing platforms.
- Bachelor's/University degree or equivalent experience.
- Empathy, active feedback, strong communication, active listening, flexibility, teamwork, and collaboration.
Product Management and Development
Job Family:Digital Product Management
Time Type:Full time
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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