Senior Logistics Manager Lead
hace 6 días
Carolina Logistic s is a prominent American freight forwarder with 14 years of expertise in the international market.
Headquartered in South Carolina, we offer comprehensive logistics solutions, seamlessly combining air, land, and ocean transportation services. Our commitment to excellence extends to providing smart logistics solutions that enhance supply chain efficiency, all while offering exceptional customer service to our clients.
We take pride in delivering our services to clients across the globe, connecting businesses worldwide with seamless, reliable, and efficient logistics solutions.
Job Details- Estimated Salary: $60,000 - $80,000 per year
- Work Schedule: Monday to Friday from 08:00 to 17:00
About the Role
We are seeking an experienced Senior Logistics Manager Lead to lead, mentor, and motivate a team of customer success representatives in the Ground Freight Area. The successful candidate will conduct regular team meetings to communicate goals, updates, and performance expectations. They will provide coaching and training to enhance the team's knowledge of air freight operations and customer service best practices.
The Senior Logistics Manager Lead will build and maintain strong relationships with key clients in the ground freight sector. They will collaborate with clients to understand their specific needs and ensure the successful execution of ground freight services. Addressing and resolving customer inquiries, concerns, and escalations in a timely and professional manner is also essential for this role.
In addition to these responsibilities, the Senior Logistics Manager Lead will work with CRM software to enter information and comments after conversations with clients. They will also send information about the company to messengers or via email to the client after the first call.
The Senior Logistics Manager Lead will be responsible for executing plans for the speed and number of processed leads, appointments, conversions, and quality of conversations.
Required Skills and Qualifications- Experience working as a Supervisor of Customer Success Managers or positions with similar activities in the logistics field
- Strong understanding of air and ground freight operations, market dynamics, and industry trends
- Advanced English level
- Persuasiveness, strategic thinking, and team collaboration skills
- Competitive salary and commissions
- Comprehensive training
- A flexible work schedule from Monday to Friday, 08:00 to 17:00
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