Cloud Engineer II

hace 7 días

Aguascalientes, Aguascalientes, México Cloud Clips A tiempo completo
About the Role

We are seeking a highly skilled Cloud Engineer II to join our team at Cloud Clips. As a key member of our support infrastructure, you will provide technical support to our customers via various channels, including phone, ticketing system, and automation.

Key Responsibilities
  • Technical point of escalation to the Cloud Support and Engineering teams; resolving customer issues, working in collaboration with partners across the business, as required
  • Monitor and provide maintenance for all related infrastructure
  • Ensure the control, integrity, and accessibility of the cloud environment for the enterprise
  • Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business
  • Collaborate and share knowledge with other Engineers and Administrators on the support floor
  • Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
  • Lead tasks relating to system architecture enhancements, problem management, process improvement, reporting, and customer infrastructure
  • Mentor and assist colleagues across the Cloud Function
  • Lead functional business continuity/transformational projects and customer engagements (both technical and non-technical), delivering key objectives for the Cloud Function
Requirements
  • Advanced English skills
  • Proficient knowledge of Azure Cloud Platform
  • Intermediate knowledge of Azure Automation
  • Proficient skills in leveraging CI and CD tools to automate testing and deployment
  • Proficient knowledge of Linux or Windows OS, including but not limited to: Server Failover Clustering, Active Directory, IIS
  • Intermediate knowledge of designing, building, implementing, analyzing, and troubleshooting distributed, highly available systems
  • Intermediate understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services
  • Proficient skills in at least one of the following languages: Python, PHP, Ruby, and Java
  • Proficient skills with git and git workflows
  • Intermediate knowledge of at least one configuration management system such as Chef, Puppet, Ansible, Salt, or other such tools
  • Intermediate knowledge of Project Management methodologies
  • Intermediate knowledge in the application of current and emerging network software and hardware technology and protocols
  • VMWare Platform / Hyper-V Platform
  • Intermediate knowledge of the vSphere platform / Hyper-V platform
  • Basic networking skills
  • Basic working knowledge of fibre channel SANS, NFS and vSAN
  • Basic knowledge of vROPS
  • Basic working knowledge of HP/DELL Server hardware platforms
  • Passionate about technology and has a desire to constantly expand technical knowledge
  • Detail-oriented in documenting information and able to own customer issues through resolution
  • Able to handle multiple tasks and prioritize work under pressure
  • Demonstrate sound problem-solving skills coupled with a desire to take on responsibility
  • Strong written and verbal communication skills, both highly technical and non-technical
  • Ability to communicate technical issues to non-technical and technical audiences
About Cloud Clips

We are the multicloud solutions experts. We combine our expertise with the world's leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

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