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Dynamics 365 Customer Service Consultant

hace 2 meses

Veracruz, Veracruz-Llave, México Capgemini A tiempo completo
About the Role

We are seeking a highly skilled Dynamics 365 Customer Service Consultant to join our team at Capgemini. As a key member of our team, you will be responsible for implementing and configuring the Dynamics 365 Customer Service module according to business requirements.

Key Responsibilities
  1. Implement and Configure Dynamics 365 Customer Service: You will be responsible for implementing and configuring the Dynamics 365 Customer Service module to meet the business requirements of our clients.
  2. Customize and Extend Dynamics 365 Customer Service: You will need to customize and extend the functionality of the Dynamics 365 Customer Service module using configuration and customization tools.
  3. Deploy Solutions and Manage Pipelines: You will be responsible for deploying solutions, managing pipelines, and managing solutions using GitHub.
  4. Manage Production Tickets and SLA Adherence: You will need to manage production tickets and ensure SLA adherence.
  5. Develop and Maintain Documentation: You will be responsible for developing and maintaining documentation related to system configuration, customization, and integration.
  6. Provide Technical Support and Troubleshooting: You will need to provide technical support and troubleshooting assistance to end-users.
  7. Monitor System Performance and Recommend Optimizations: You will be responsible for continuously monitoring system performance and recommending optimizations to enhance efficiency and usability.
  8. Have Exposure to Azure Web Apps, Web Jobs, Function Apps, DevOps, Troubleshooting, and Deployments: You will need to have exposure to Azure Web Apps, Web Jobs, Function Apps, DevOps, troubleshooting, and deployments.
  9. Have Exposure to Power App, Power Automate, and Develop Applications Using Power Platform: You will need to have exposure to Power App, Power Automate, and develop applications using Power Platform.
  10. Develop Plugins and Custom WF Activities: You will be responsible for developing plugins and custom WF activities with a solution approach.
  11. Have Experience in Client Scripting, MSD Supported Client APIs, and Consuming Web APIs and REST: You will need to have experience in client scripting, MSD supported client APIs, and consuming Web APIs and REST.
  12. Have Hands-on Exposure in Azure Deployment, Configuration, and Troubleshooting Custom Implementations Deployed in Azure: You will need to have hands-on exposure in Azure deployment, configuration, and troubleshooting custom implementations deployed in Azure.
Requirements
  1. 8-10 Years of Experience in Implementations Using Microsoft Technologies with Core Skillset on MS Dynamics 365 Customer Service (CE) Module: You will need to have 8-10 years of experience in implementations using Microsoft technologies with a core skillset on MS Dynamics 365 Customer Service (CE) module.
  2. Strong Hands-on Experience in Developing Plugins and Custom WF Activities: You will need to have strong hands-on experience in developing plugins and custom WF activities.
  3. Strong Hands-on Experience in Client Scripting and Consuming Web APIs: You will need to have strong hands-on experience in client scripting and consuming Web APIs.
About Capgemini

At Capgemini, we offer a competitive compensation and benefits package. We are committed to creating a diverse and inclusive work environment, welcoming all applications based on merit. As a member of our team, you will work alongside technical, functional, and industry specialists to assist with the development, implementation, and integration of innovative system solutions.