Account Management Director
hace 4 semanas
Hello
At Factorial, we are looking for a high-performing Account Management Team Lead for the Italian Market to join our CX team . This role reports directly to the Director of Account Management and collaborates with other Area Managers to develop and implement upselling, retention, satisfaction, and renovation plans for our existing clients. We are seeking a results-driven professional who can contribute innovative ideas that drive business impact.
Key Responsibilities:
- Help achieve the goals of NDR.
- Strategically hire top talent for the team.
- Ensure the KPIs of the team are consistently met.
- Continuously analyze data to identify opportunities for process improvement.
Requirements:
- Proven experience in leadership roles, 2 years experience
- Sales, upselling, or cross-selling experience
- Retention and customer relationship management
- Exceptional analytical and problem-solving skills
- Exceptional interpersonal and communication skills
- Fluent in both English and Italian
- Able to thrive in a dynamic environment and prioritize multiple responsibilities.
- Able to manage and prioritize multiple responsibilities.
Benefits:
We care about our people and offer a range of benefits to support their well-being and growth.
- A high-growth, multicultural, and friendly work environment
- Healthy lifestyle options through Gympass
- Cobee for expense savings
- Language classes through Yolk Academy
- On-site breakfast and organic fruit
- Nora and Apetit discounts
- Free coffee and tea
About Factorial
Factorial is a fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows , centralize people data, and make informed business decisions. We currently serve thousands of customers worldwide across various industries and have built a diverse team of over 900 people across our offices in Barcelona, Brazil, Mexico, and the US.
Our Values:
- We own it : We take responsibility for every project. We make decisions, not excuses.
- We learn and teach : We're dedicated to learning something new every day and sharing it.
- We partner : Every decision is a team decision. We trust each other.
- We grow fast : We act fast. We think that the worst mistake is not learning from them.
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