CMG Capital Markets Expert

hace 2 meses


Ciudad de México, Ciudad de México Capital Markets Gateway A tiempo completo
About Us

At Capital Markets Gateway (CMG), we're revolutionizing the equity capital markets (ECM) with our cutting-edge technology platform. As a leading financial technology firm, we connect investors and underwriters through a neutral platform that delivers integrated ECM data and analytics, transparency, and workflow efficiencies.

Our mission is to alleviate pain points resulting from disparate solutions, fragmented data, and frenzied communication. Our DataLab product solves for data analytics, while our XC platform establishes connectivity between buy- and sell-side firms.

The Role

We're seeking a highly skilled Customer Engineer to join our talented team in Mexico City. This role will be responsible for developing an expert understanding of our CMG platform and handling a vast range of client inquiries.

As a Customer Engineer, you'll drive the value proposition of our services by providing guidance and solutions to enhance our users' experience. You'll collaborate with our Sales, Product Management, and Engineering functions to advance the functionality of the CMG platform.

Your primary responsibilities will include:

  • Developing in-depth knowledge of the CMG platform to support client inquiries
  • Monitoring and diagnosing customer issues, thinking creatively about workarounds or alternative solutions
  • Providing support for our API products and addressing API-related customer queries
  • Creating onboarding materials, including integration diagrams
  • Thoroughly documenting support issues and escalating where necessary
Requirements

To succeed in this role, you'll need:

  • A background in software development or experience in a client-focused analyst or support role
  • 2+ years in customer support or client-focused business analyst role
  • Exceptional communication skills in English (min. C1, both written and verbal)
  • A desire to learn CMG's architecture and best practices (e.g. REST APIs, GraphQL, Object Versioning, Error Handling, Access Control, Identity Management)
  • Proficient in using customer support-related tooling such as HubSpot, Jira, MixPanel, Pendo, and Microsoft Office
What We Offer

We provide a comprehensive benefits package, including:

  • 15 days of vacation
  • Gym membership contribution
  • Pension contributions
  • Language courses
  • Tech courses and conference attendance
  • A top-of-the-line MacBook
  • Potential trips to the USA
  • Company team-building events
  • Flexible working hours and the possibility to work from home


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