Capital Markets Expert: Enhance Customer Experience
hace 1 mes
We are seeking a skilled Business Analyst to join our Product Support team in Mexico City. As a key member of our customer-centric approach, you will play a vital role in driving customer adoption and retention.
Key Responsibilities:
- Collaborate with customers, partners, and internal groups to resolve product issues related to use, maintenance, and upgrade of Calypso software.
- Provide advice on the configuration and use of Calypso, participating in the product enhancement request process.
- Work closely with Engineering to request product fixes and deliver hotfixes.
- Mentor new team members and contribute to the creation of new tools or processes to improve customer satisfaction.
Requirements:
- Bachelor's or master's degree in business or finance, or equivalent experience.
- Strong understanding of financial products, including fixed income securities, Repo/Security Lending products, and derivative markets.
- Excellent analytical and problem-solving skills, with a strong mathematical background.
- Proficiency in English and Spanish is a must.
- Experience working in the banking/financial industry and knowledge of object-oriented programming is an advantage.
About Us:
Adenza provides end-to-end trading, treasury, risk management, and regulatory compliance platforms for global financial institutions. With headquarters in London and New York, we have over 60,000 users worldwide.
Salary Range: $80,000 - $110,000 per year, depending on experience and qualifications.
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