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SaaS Technical Support Professional

hace 2 semanas


Xico, México Almawolf A tiempo completo
Woztell: A Fast-Growing SaaS Company

We are seeking an experienced SaaS Technical Support Professional to join our team at Woztell, a fast-growing SaaS company. As an official WhatsApp Business Solution Provider, we empower clients with the integration of WhatsApp Business API into ERP & CRM systems such as Zoho or Hubspot.

About Us: Woztell is part of the AlmaWolf Group and has clients spread all over the globe. Our team is young, diverse, international and always hungry for growth. We welcome people in search of a challenge that enjoy working in a multi-cultural, fast-paced environment.

Job Description:

  • Responsible for providing top-notch customer support
  • Owning, troubleshooting and solving customer technical issues using collaboration, troubleshooting best practices and transparency within and across teams
  • Ensuring all relevant information about the issue has been documented
  • Providing suggestions on process improvements by collecting and analysing metrics
  • Identifying cases that require escalation (either technically or strategically)
  • Providing recommendations on next steps based on situational analysis
  • Learnt new technologies to help the team explore new solutions to existing problems
  • Driving technical collaboration & engagement among other teams in the company

Requirements:

  • 2+ years of experience in a customer facing or customer support role with troubleshooting and problem-solving experience
  • 2+ years of software development experience with PHP, and Node JS
  • Experience with Java script, HTML, CSS and Zoho deluge will be a plus
  • B.S. degree in C.S. (or similar degree) or equivalent experience
  • Possession of Spanish and English language skills (native or full professional proficient), ability to work with other cultures
  • Outstanding communication skills (written and oral)
  • Ability to work independently

Benefits:

  • A welcoming team that is open to share and help you grow
  • The opportunity to execute and implement your own ideas and initiatives

Compensation: Estimated salary range is between 16,000 - 20,000 pesos MX gross per month, depending on experience and skills.