Technical Support Professional for Citi Applications
hace 2 meses
About the Role
">The Technical Support Professional provides expert technical and business support for users of Citi applications, ensuring seamless performance and efficient issue resolution.
Key Responsibilities
">- ">
- Conduct start-of-day checks, continuous monitoring, and regional handovers to guarantee system stability and efficiency.">
- Perform same-day risk reconciliations to mitigate potential issues and drive business success.">
- Develop and maintain technical support documentation to enhance knowledge sharing and collaboration.">
- Assess production issues, escalating them to technology and business management in a timely manner to minimize impact.">
- Partner with development and production support areas to prioritize bug fixes and support tooling requirements.">
- Engage in post-implementation analysis to ensure successful system design and functionality.">
- Ensure adherence to storage and archiving procedures, maintaining data integrity and security.">
- Act as a liaison between users, internal technology groups, and vendors, facilitating effective communication and collaboration.">
- Raise problems to appropriate technology and business teams while adhering to Service Level Agreements.">
- Coach and advise new or lower-level analysts to enhance their skills and expertise.">
- Provide evaluative judgment based on analysis of factual information in complex situations.">
- Directly impact business outcomes by ensuring the quality of work provided by self and others.">
- Exhibit comprehensive communication and diplomacy skills to exchange complex information effectively.">
- Take an active role in and ownership of Support Project items, driving Stability, Efficiency, and Effectiveness initiatives.">
- Perform other duties and functions as assigned.">
Requirements
">We seek a skilled professional with 5-8 years of experience in Application Support roles, proficient in programming languages and willing to learn. Advanced execution capabilities, analytical skills, and effective written and verbal communication are essential. Experience with problem Management Tools and good all-round technical skills are also required.
Education
">A Bachelor's/University degree or equivalent experience is necessary. Proficiency in languages such as Unisys, Tandem, and Java is preferred. Strong communication skills, both technical and non-technical, are crucial. Conversational English is mandatory.
Salary
">The estimated salary for this position is $80,000 - $110,000 per year, depending on location and experience.
">Citi is an Equal Opportunity Employer
">Citi is committed to diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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