Technical Support Professional for Citi Applications

hace 2 meses


Xico, México Citi A tiempo completo

About the Role

">

The Technical Support Professional provides expert technical and business support for users of Citi applications, ensuring seamless performance and efficient issue resolution.

Key Responsibilities

">
  • ">
  • Conduct start-of-day checks, continuous monitoring, and regional handovers to guarantee system stability and efficiency.">
  • Perform same-day risk reconciliations to mitigate potential issues and drive business success.">
  • Develop and maintain technical support documentation to enhance knowledge sharing and collaboration.">
  • Assess production issues, escalating them to technology and business management in a timely manner to minimize impact.">
  • Partner with development and production support areas to prioritize bug fixes and support tooling requirements.">
  • Engage in post-implementation analysis to ensure successful system design and functionality.">
  • Ensure adherence to storage and archiving procedures, maintaining data integrity and security.">
  • Act as a liaison between users, internal technology groups, and vendors, facilitating effective communication and collaboration.">
  • Raise problems to appropriate technology and business teams while adhering to Service Level Agreements.">
  • Coach and advise new or lower-level analysts to enhance their skills and expertise.">
  • Provide evaluative judgment based on analysis of factual information in complex situations.">
  • Directly impact business outcomes by ensuring the quality of work provided by self and others.">
  • Exhibit comprehensive communication and diplomacy skills to exchange complex information effectively.">
  • Take an active role in and ownership of Support Project items, driving Stability, Efficiency, and Effectiveness initiatives.">
  • Perform other duties and functions as assigned.">
">

Requirements

">

We seek a skilled professional with 5-8 years of experience in Application Support roles, proficient in programming languages and willing to learn. Advanced execution capabilities, analytical skills, and effective written and verbal communication are essential. Experience with problem Management Tools and good all-round technical skills are also required.

Education

">

A Bachelor's/University degree or equivalent experience is necessary. Proficiency in languages such as Unisys, Tandem, and Java is preferred. Strong communication skills, both technical and non-technical, are crucial. Conversational English is mandatory.

Salary

">

The estimated salary for this position is $80,000 - $110,000 per year, depending on location and experience.

">

Citi is an Equal Opportunity Employer

">

Citi is committed to diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



  • Xico, México Citi A tiempo completo

    Citi is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Applications Support group, you will provide technical and business support for users of Citi Applications.Responsibilities:This role involves utilizing good understanding of apps support procedures and concepts and basic knowledge of other technical areas...


  • Xico, México Citi A tiempo completo

    Company Overview: Citi is a leading global financial services company with a rich history of innovation and customer service.About the Role: We are seeking an experienced Technical Lead to oversee our Applications Support team. The successful candidate will be responsible for ensuring the smooth operation of our applications, managing a team of support...


  • Xico, México Citi A tiempo completo

    **Overview:**Citi is a leading global bank seeking an experienced Technical Support Specialist to join its Applications Development team. This role will be responsible for providing technical and business support to users of Citi's applications, ensuring stability, efficiency, and effectiveness.**Estimated Salary Range:** $85,000 - $110,000 per...


  • Xico, México Citi A tiempo completo

    **Job Overview**Citi is a leading global bank seeking an experienced Technical Applications Support Lead to join our team.


  • Xico, México Citi A tiempo completo

    About the RoleCiti is seeking a skilled Technical Applications Analyst to join our team. As a key member of our applications support group, you will play a vital role in ensuring the quality and timeliness of our services.ResponsibilitiesProvide technical and business support for users of Citi Applications.Utilize good understanding of apps support...


  • Xico, México Citi A tiempo completo

    About the RoleCiti is seeking a skilled Technical Support Specialist - Application Expert to join our team. This role requires strong technical expertise and business acumen to provide top-notch support for Citi Applications.


  • Xico, México Citi A tiempo completo

    Job OverviewCiti is a global leader in financial services, serving millions of consumers and thousands of businesses worldwide. As a Technical Business Analyst - Apps Support Specialist, you will play a critical role in ensuring the smooth operation of our applications support function.About the RoleWe are seeking an experienced Technical Business Analyst to...


  • Xico, México Citi A tiempo completo

    About CitiCiti is a leading global bank serving consumers, corporations, governments and institutions. Our mission is to make a meaningful difference in the lives of our customers, communities and employees.Job SummaryWe are seeking an experienced Application Support Senior Analyst to join our team. This role will provide technical and business support for...


  • Xico, México Citi A tiempo completo

    Job Summary:Citi is seeking a Technical Support Analyst - Application Expert to join our team. As a key member of the Applications Support group, you will provide technical and business support for users of Citi Applications. The ideal candidate will have a strong understanding of application support principles and excellent communication skills.About the...


  • Xico, México Citi A tiempo completo

    Overview:Citi seeks a seasoned Technical Lead Analyst to join our Applications Support team. As a key member of our IT organization, you will play a critical role in ensuring the smooth operation of our applications and systems.About the Role:We are looking for a highly skilled and experienced Technical Lead Analyst who can provide technical leadership and...


  • Xico, México Citi A tiempo completo

    About the RoleCiti is a leading global bank seeking an experienced Technical Support Specialist to join its Applications Support team. This is a full-time position with a competitive salary range of $80,000 - $110,000 per annum.Job DescriptionThe successful candidate will provide technical and business support for users of Citi's applications, ensuring quick...


  • Xico, México Citi A tiempo completo

    Job OverviewCiti is a leading financial institution seeking an experienced Senior Applications Manager to oversee our applications support teams. This role requires strategic leadership, technical expertise, and excellent communication skills.


  • Xico, México Citi A tiempo completo

    OverviewCiti, a leading global bank, is seeking an experienced Senior Application Support Specialist to join our production operations team. As a key member of our support team, you will be responsible for ensuring the stability and efficiency of our applications, providing technical and business support to users, and driving improvements in system design...


  • Xico, México Citi A tiempo completo

    About the Role:We are seeking an experienced Intermediate Applications Development Professional to join our team at Citi.Responsibilities and Expectations:The successful candidate will have a strong background in applications development and will be responsible for recommending and implementing programming solutions, collaborating with users and clients, and...


  • Xico, México Citi A tiempo completo

    At Citi, we are seeking a talented Strategic Applications Developer to join our team. This is a full-time position offering a competitive salary of approximately $120,000 per year.About the Role:We are looking for an experienced professional with a strong background in applications development to lead the implementation of new projects and contribute to the...


  • Xico, México Citi A tiempo completo

    Job SummaryThe Senior Applications Technical Lead will be responsible for leading the development and implementation of applications and systems for Citi.ResponsibilitiesPartner with management teams to ensure integration of functions and identify system enhancements- Resolve high-impact problems through evaluation of business and system processes- Develop...


  • Xico, México Citi A tiempo completo

    At Citi, we are seeking a highly skilled Community Development Manager to join our team. This is an exceptional opportunity for a motivated and experienced professional to lead our community development initiatives.The ideal candidate will have a minimum of 5-8 years of relevant experience and a Bachelor's degree or equivalent experience. They will be...


  • Xico, México Citi A tiempo completo

    Citi is seeking a highly skilled Senior Applications Integration Specialist to join our team. As a key member of our applications support function, you will play a critical role in ensuring the seamless integration of our applications and services.About the Role:The successful candidate will have a strong background in IT service delivery, with a focus on...


  • Xico, México Citi A tiempo completo

    About the RoleWe are seeking an experienced Senior Software Development Technical Lead to join our team at Citi. As a technical lead, you will be responsible for leading the development of enterprise applications and ensuring that they meet the required standards.Job SummaryThe successful candidate will have 6-10 years of experience in software development...


  • Xico, México Citi A tiempo completo

    About the Role:Citi is seeking a highly skilled Senior Operations Support Professional to join our team. As an integral part of our operations, this role will provide critical support in maintaining the efficiency and effectiveness of our day-to-day operations.The ideal candidate will have 2-5 years of relevant experience in operations support, with a proven...