Technical IT Operations Manager

hace 7 días


Ciudad de México, Ciudad de México Chubb A tiempo completo

At Chubb, we're the world's largest publicly traded property and casualty insurer. With a global presence in 54 countries, we provide commercial and personal insurance solutions to diverse clients.

We're distinguished by our extensive product offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise, and local operations globally.

Key Objective:

We coordinate, develop, and support all infrastructure-related activities for Chubb's core infrastructure, including data centers, voice and data networking solutions, messaging/mail, mainframe, servers, databases, wireless technologies, and associated end-user computing services and support.

Major Responsibilities:

This role provides management oversight and coordination of IT operational activities for Chubb, focusing on process quality and integrity, post-review of major problems, reactive and proactive problem management, and coordination with Problem Analysts, suppliers, and external teams for timely resolution of issues.

This position requires proficiency with Service Now ITSM tool, particularly data mining and producing actionable items in a timely manner.

Technology Support:

We're seeking a member of the Incident & Problem Management Team within the Technology Operating Center, familiar with various technology platforms, including Mainframe, Open Systems, Storage, Windows, and Linux, as well as On-Prem and Cloud Infrastructure processing.

This team member will help eliminate systemic problems, avoid repeat occurrences, interact with vendor partners, identify root causes, and remediate issues.

Compliance:

This role is accountable for adhering to compliance and audit-related needs.

Service Excellence:

We strive for long-term solution IT service delivery, clear communication, providing management updates, evaluating service reports, identifying corrective actions, and pursuing problem areas.

IT Partnership:

This role leverages the broader IT organization to communicate and deliver business value, facilitates business discussions to meet ongoing business partner needs, and develops strong relationships throughout the organization.

Requirements include a Bachelor's degree or equivalent experience, 7-10 years of broad infrastructure, operational, compliance, and/or security experience, ITSM and problem management focus, project management and/or business analysis skills, excellent verbal and written English communication skills, and strong interpersonal skills with a commitment to superior customer service.



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