Order Management Specialist III
hace 3 semanas
At Hussmann Mexico, we are seeking a highly skilled Order Management Specialist III to join our global operations team.
About the Role:
The successful candidate will be responsible for providing top-tier customer service by proactively managing orders from receipt through shipping. This includes effective communication with internal departments and stakeholders to ensure best-in-class results.
Main Responsibilities:
- Manage the receipt and entry of original equipment and/or parts orders from field sales, ensuring completeness and accuracy prior to acknowledging orders.
- Effectively communicate with field sales, internal departments (Scheduling, Purchasing, Engineering, Shipping, Quality) and plant management to keep everyone abreast of the status of the sales orders throughout the life cycle of the orders.
- Work closely with the Production Scheduling department to ensure the customer requested ship date is communicated to Scheduling and the plant committed ship dates of orders are communicated to field sales in a timely manner.
- Ensure all sales order changes are coordinated with Production Scheduling, Engineering, Purchasing, and Manufacturing to verify the plant's ability to accept the changes.
- Continuously improve product knowledge and system skills.
- Access to Hussmann's internal systems to obtain and extract order information for analysis and inclusion in various scheduled and special reports.
- Perform assigned system maintenance to various electronic order files.
Requirements:
- Customer focused and detail oriented
- Excellent communication skills
- Proven time management and organizational skills
- Ability to problem solve
- Responsible for complex accounts
- Demonstrated increased product knowledge
- Internal Hussmann experience preferred
- Ability to make sound decisions and recommendations
- Work independently with limited supervision
- Share knowledge by assisting with onboarding, mentoring, and cross-training
- Proficient in Excel
- Bachelor's Degree required with 3-5 years of experience
Estimated Salary: $60,000-$80,000 per year, depending on location and experience. We offer a competitive compensation package, including benefits and opportunities for professional growth and development.
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