Order Management and Customer Service Specialist
hace 1 mes
Emerson Automation Solutions Latin America is seeking a highly skilled Order Management and Customer Service Specialist to join their team.
About the RoleThe ideal candidate will have a strong background in customer service, with excellent communication and problem-solving skills. They will be responsible for processing customer purchase orders accurately and promptly, as well as providing proactive management of orders and proper customer communication.
The Order Management and Customer Service Specialist will work closely with internal teams, including inside sales, sales force, and quote-to-cash functional teams, to ensure timely and accurate order fulfillment. They will also provide coaching, training, and mentoring to less experienced personnel and support quality, training, and continuous improvement initiatives.
Duties and Responsibilities- Receive, review, and process customer purchase orders and upload related information into business systems.
- Act as the primary contact for customers through various communication channels.
- Lead and initiate proactive communication to resolve purchase order issues or collect missing information at the order entry stage and throughout the order process.
- Proactively communicate and resolve issues affecting speed and quality of orders at different stages of the order process.
- Analyze information in systems to make decisions that enable the company to deliver orders in compliance with customer expectations.
- Maintain updated customer information in business systems and other databases.
- Collect and save necessary information and documentation to ensure compliance with record retention and documentation procedures.
- Understand and consistently apply commercial policies and business practices related to quote and order entry processes.
- Assure compliance with import/export, contract, and government requirements.
- A bachelor's degree or equivalent in business administration, accounting, finance, supply chain management, logistics, or a related field.
- Excellent verbal and written communication skills to interact with customers, suppliers, and internal team members effectively.
- Experience in roles such as customer service, planning, project management/coordination, order management, logistics, or related fields.
- Proficiency in Windows and MS Office applications, along with solid keyboard skills.
- Intermediate level of English proficiency is required.
- Availability to work during standard business hours.
- Experience dealing with customers via phone systems.
- Prior experience interacting with customers or the sales team, along with data entry experience.
- Technical skills, including proficiency in using order management software such as Oracle and CRM.
- Attention to detail and organizational skills to prioritize tasks, handle multiple orders, and meet deadlines in a fast-paced setting.
We offer a competitive benefits package to recognize and support our employees. We are committed to diversity and equal opportunity, welcoming all qualified candidates to apply and become part of our family. Our Employee Resource Groups demonstrate our commitment to DE&I, promoting continuous development and social awareness.
Estimated salary range: $60,000 - $80,000 per year, depending on location and experience.
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