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Client Liaison
hace 2 meses
About the Role:
The Client Advisor is a key member of the Burberry team, responsible for building relationships with new and existing clients to deliver a personalized and elevated experience with commercial success.
Key Responsibilities:
- Meet and exceed individual and store sales and other commercial KPIs
- Through storytelling and passion for the brand, inspire clients to create desire and love for Burberry with every client interaction
- Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling
- Follow the client journey to elevate the client experience in the store: ensure a great initial impression, discover the client, be a product and styling expert, and close the sale to maintain the relationship with the client
- Be efficient in following up and delivering after-sales services to clients
- Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate levels of product and replenishment, support with inventory management, markdowns, and stockroom maintenance when required
- Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
- Foster team work and a positive work climate
Client Engagement:
- Build meaningful relationships with clients
- Work by appointment to provide a personalized service and build relationships with clients to promote loyalty and incremental purchases
- Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
- Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow-up on sales or client requests
Requirements:
- A proven track record in delivering sales and exceeding targets
- Previous experience in clienteling
- A strong interest in fashion, art, and culture
- Strong product knowledge and good understanding of store retail operations
- Understanding of competitor products
- Experience in working as part of a team
- Fluent in local language; English proficiency is desirable
- Other language knowledge is desirable
- Demonstrates Confidence, Curiosity, Conviction, and Care
- Enjoys being part of a team
- Energetic, Pro-active, and self-motivated
- Detail-oriented and creative with a passion for selling
- Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
- Results-driven and commercial mindset
- Flexible, collaborative, and adaptable approach to work
Measures of Success:
- Individual sales performance and KPIs (Appointments, UPT, ATV & AUR)
- Service targets (Guest Experience, Net promoter score)
- New client acquisition (conversion and retention)
- Number of appointments held on a monthly basis
