Customer Service Liaison Specialist

hace 1 mes


Ciudad de México, Ciudad de México Xe A tiempo completo

We're looking for a talented Customer Service Liaison Specialist to join our Xe team. As a key member of our customer support team, you'll play a critical role in delivering exceptional customer experiences.

Key Responsibilities:

  • Respond to inbound customer support enquiries from our global customer base.
  • Develop deep rapport with customers, providing trusted answers and positioning Xe as the customer's 'go-to' money transfer provider.
  • Identify customers with a propensity to require high value money transfer services, and refer these calls to the Client Services team.
  • Drive awareness and adoption of self-service for support, amongst Xe's consumers.
  • Communicate with internal teams as required to ensure query resolution is timely and professional.
  • Resolve low-level complaints using established objection handling techniques.

Requirements:

  • Minimum of 2 years of experience in customer support.
  • Proficient in using customer support software such as Zendesk.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and problem-solving skills.
  • Strong interpersonal and organizational skills.
  • A team player with a positive attitude.

What We Offer:

  • IMSS
  • INFONAVIT
  • 5% Food Vouchers
  • 15 vacation days per year
  • 30 Christmas bonus day per year
  • Growth within the company


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