Customer Service Liaison Specialist
hace 2 semanas
We're looking for a talented Customer Service Liaison Specialist to join our Xe team. As a key member of our customer support team, you'll play a critical role in delivering exceptional customer experiences.
Key Responsibilities:
- Respond to inbound customer support enquiries from our global customer base.
- Develop deep rapport with customers, providing trusted answers and positioning Xe as the customer's 'go-to' money transfer provider.
- Identify customers with a propensity to require high value money transfer services, and refer these calls to the Client Services team.
- Drive awareness and adoption of self-service for support, amongst Xe's consumers.
- Communicate with internal teams as required to ensure query resolution is timely and professional.
- Resolve low-level complaints using established objection handling techniques.
Requirements:
- Minimum of 2 years of experience in customer support.
- Proficient in using customer support software such as Zendesk.
- Excellent written and verbal communication skills.
- Strong attention to detail and problem-solving skills.
- Strong interpersonal and organizational skills.
- A team player with a positive attitude.
What We Offer:
- IMSS
- INFONAVIT
- 5% Food Vouchers
- 15 vacation days per year
- 30 Christmas bonus day per year
- Growth within the company
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