Payroll Operations Manager
hace 10 horas
Job Summary: We are seeking a highly skilled Payroll Operations Manager to join our team at Ingredion Incorporated. The successful candidate will be responsible for delivering high-quality payroll operations, ensuring compliance with internal and external policies and regulations across different countries in the Americas region.
Key Responsibilities:
- Support the payroll operations team in the execution of payroll-related processes, services, and solutions, ensuring delivery within agreed-upon service levels.
- Provide expert advice and technical mentoring to the payroll team.
- Continuously seek improvement in process and service delivery, adhering to the existing HR model.
- Manage the resolution of payroll-related escalated inquiries and complaints.
- Ensure compliance with internal and external regulations and controls.
- Recommend improvements in systems, processes, and tools based on operations results.
- Share relevant payroll information, access, and knowledge with other HR teams to provide the best employee and manager experience and support.
- Collaborate with audit teams for internal and external audits.
Requirements:
- 5 years of relevant processing experience in payroll processing in an in-house environment for countries in the Americas region: Mexico, Brazil, Colombia, US, Canada, etc.
- Bachelor's Degree (or commensurate work experience) in Human Resources, Business Administration, Finance, Accounting, or a related field.
- Knowledgeable of compliance and regulatory requirements related to payroll.
- Experience in measuring and reporting payroll performance with relevant key performance indicators.
- Experience in Shared Services model.
- Proficiency in Microsoft Excel, including mastery of v-lookup, pivot tables, and advanced formula functions.
- Customer service-oriented with skills in critical thinking and continuous improvement.
- Excellent aptitude and adoption of technology tools to facilitate effectiveness and efficiency.
- Experience in leading and mentoring team peers and contributing to engagement with local and remote team members.
- Experience with and ability to quickly comprehend requirements and transform them into project tasks/deliverables.
- Ability to work under tight timelines and have good organization and time management skills for managing multiple, diverse, and conflicting activities.
- Multi-lingual capability required. Spanish and English proficiency required; Portuguese desired as a third language.
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