Workforce Management Specialist

hace 1 semana


Chihuahua, Chihuahua, México Hyuman A tiempo completo

Job Summary:

The Workforce Management Specialist will assist the Workforce Management Analyst with all contact center forecasting, planning, and reporting needs for the company Hyuman.

Duties/Responsibilities:

• Accurately create and manage effective schedules for agents and staff to meet service level agreements and optimize business operations.

• Coordinate the scheduling of business-related activities such as training, meetings, and overtime to ensure seamless workflow.

• Monitor activity, queue volumes, and call center metrics for all channels and recommend daily staffing adjustments to meet business objectives.

• Assist with the forecasting, tracking, monitoring, and reporting of daily/monthly contact center statistics to inform business decisions.

• Coordinate with contact center leadership to identify opportunities for service improvements and business optimization.

• Establish and maintain effective working relationships with cross-functional stakeholders to ensure alignment and collaboration.

• Leverage reports and dashboards on historical data and forecasting results from applicable systems to inform decision-making.

• Analyze and develop weekly recommendations for scheduling and staffing requirements to optimize business performance.

Required Skills/Abilities:

• Ability to work independently with efficient time management skills, adapt to changing priorities, meet deadlines, and work well under pressure.

• Analytical and problem-solving skills, with the ability to define problems, collect data, establish facts, and make data-supported decisions.

• Ability to manage multiple systems and projects simultaneously in a fast-paced environment.

• Excellent verbal and written communication skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Ability to function well in a high-paced and at times stressful environment.

• Proficient with Microsoft Office Suite or related software.

• Bi-lingual with exceptional English language and writing skills.

Education and Experience:

• Bachelor's degree in business, mathematics, or equivalent education and experience.

• Two or more years of successful forecasting and planning experience, with strong talent management and/or operations background, preferably in a high-demand production environment.



  • Chihuahua, Chihuahua, México Autozone Business And Technology Store Support Center A tiempo completo

    IT Service Management SpecialistAutoZone Business and Technology Store Support Center is seeking an experienced IT Service Management Specialist to join their team. This role is responsible for supporting and leading the Incident, Change, and Problem Management practices.Key Responsibilities:Drive resolution to major incidents and problems within established...


  • Chihuahua, Chihuahua, México AutoZone Business and Technology Store Support Center A tiempo completo

    Job SummaryWe are seeking a highly skilled Incident Management Specialist to join our team at AutoZone Business and Technology Store Support Center. As a key member of our IT Service Management team, you will be responsible for leading the Incident, Change, and Problem Management practices to ensure 100% availability of our systems.Key...


  • Chihuahua, Chihuahua, México Autozone A tiempo completo

    **Job Summary**As a Risk Management Specialist at Autozone, you will play a critical role in providing assistance and resolution to various stakeholders, including Stores, Field sales personnel, and AutoZone Commercial Credit Call center. Your expertise in credit analysis will enable you to provide second-level resolution to credit requests, respond to...


  • Chihuahua, Chihuahua, México Autozone A tiempo completo

    Job SummaryAutoZone is seeking a highly skilled IT Service Management Specialist to join their team. This role is responsible for leading the Incident, Change, and Problem Management practices, ensuring 100% availability of IT services.Key ResponsibilitiesDrive resolution to major incidents and problems within established Service Level Agreements...


  • Chihuahua, Chihuahua, México Autozone A tiempo completo

    Job SummaryAs a Risk Management Specialist at Autozone, you will be responsible for analyzing credit and financial reports to determine risk involved in extending credit. This role requires a strong understanding of financial data and risk assessment to minimize the risk of loss arising from failure of customers to repay their line of credit.Key...


  • Chihuahua, Chihuahua, México Ford Motor Company A tiempo completo

    Position Overview:The HR Business Partner Specialist, operating under direct oversight, plays a crucial role in aiding the execution of significant HR initiatives pertaining to workforce and organizational culture.Key Responsibilities:This position involves supporting the immediate supervisor and senior management in monitoring employee metrics, addressing...


  • Chihuahua, Chihuahua, México AutoZone Business and Technology Store Support Center A tiempo completo

    About the RoleWe are seeking an experienced IT Service Management Specialist to join our team at AutoZone Business and Technology Store Support Center. As an ITIL certified professional, you will be responsible for leading the Incident, Change, and Problem Management practices to ensure 100% availability of our systems.Key ResponsibilitiesIncident...


  • Chihuahua, Chihuahua, México GitLab A tiempo completo

    About the RoleThe Absence Management Specialist plays a critical role in ensuring compliance with relevant employment laws, company policies, and industry regulations to support team members during their time away. This position is responsible for managing and coordinating employee time away programs, ensuring accurate and timely completion of time away...


  • Chihuahua, Chihuahua, México GitLab A tiempo completo

    About the RoleThe Absence Management team at GitLab plays a critical role in ensuring the smooth operation of employee time away programs. As a Senior Absence Management Specialist, you will be responsible for managing and coordinating leave of absence programs, ensuring compliance with relevant laws and regulations, and providing support to employees and...


  • Chihuahua, Chihuahua, México Ford Motor Company A tiempo completo

    Position Overview:The HR Business Partner Specialist, operating under direct supervision, plays a crucial role in supporting the execution of significant HR initiatives that pertain to employee engagement and organizational culture.Key Responsibilities:This position aids the direct supervisor and senior management in monitoring workforce metrics, addressing...


  • Chihuahua, Chihuahua, México ZF Group A tiempo completo

    About the RoleZF Group is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products and services.Key ResponsibilitiesSupport the implementation of ZF DNA of Quality Strategy at plant level, ensuring seamless integration with existing...


  • Chihuahua, Chihuahua, México Talentoria A tiempo completo

    {"h1": "Materials Manager Role at Talentoria", "p": "We are seeking a highly skilled Materials Manager to lead our logistics and inventory operations. As a key member of our team, you will be responsible for coordinating logistics, packaging engineering, raw material warehousing, MRO, and finished product inventories. Your expertise in shipping, packaging,...

  • Recruitment Specialist

    hace 4 horas


    Chihuahua, Chihuahua, México Autozone A tiempo completo

    **ROLE SUMMARY**The Autozone Recruiter Specialist will partner with various departments to provide strategic support for all recruiting business needs. This role will proactively manage all aspects of the recruiting process for IT roles and other positions as required.**KEY RESPONSIBILITIES**Develop and maintain relationships with organizational management...

  • Procurement Specialist

    hace 1 semana


    Chihuahua, Chihuahua, México Ambu AS A tiempo completo

    About the RoleWe are seeking a highly skilled Procurement Specialist to join our team at Ambu A/S. As a Procurement Specialist, you will play a critical role in identifying and developing strategic relationships with suppliers to ensure the timely and cost-effective delivery of direct materials.Key ResponsibilitiesSupplier Localization: Identify and qualify...


  • Chihuahua, Chihuahua, México Visteon Corporation A tiempo completo

    Position Overview: The Strategic Program Procurement Specialist plays a crucial role in bridging the gap between program initiatives and supplier partnerships. This position requires a proactive approach to identifying the unique needs for both ongoing and upcoming projects, including supplier capabilities, geographical considerations, and cost targets. The...

  • Procurement Specialist

    hace 1 semana


    Chihuahua, Chihuahua, México Akzonobel A tiempo completo

    About AkzoNobelA leading global paints and coatings company, AkzoNobel is dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow.Key ResponsibilitiesAs a Procurement Specialist, you will be the key interface with local stakeholders and act as the first escalation interface to...


  • Chihuahua, Chihuahua, México Victaulic A tiempo completo

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Victaulic. As a key member of our supply chain team, you will be responsible for ensuring the quality and reliability of our materials and products.Key ResponsibilitiesSupplier Quality Management: Develop and implement quality management systems to ensure compliance...

  • Procurement Specialist

    hace 1 semana


    Chihuahua, Chihuahua, México Akzonobel A tiempo completo

    About the RoleThe Procurement Specialist will execute the sourcing strategy at local level and serve as the interface with local suppliers and sites.Key ResponsibilitiesKey procurement interface with local stakeholders and act as first escalation interface to handle local issues.Key participant in the IBP Process of the region.Drives local change management...


  • Chihuahua, Chihuahua, México Mahle Gmbh A tiempo completo

    Job Summary: We are seeking a highly skilled Quality Assurance Specialist to join our team at MAHLE GmbH. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our manufacturing processes and products.Key Responsibilities:Ensure compliance with quality management systems and regulatory requirements.Provide manufacturing...


  • Chihuahua, Chihuahua, México Jabil Circuit A tiempo completo

    Job SummaryWe are seeking a highly skilled Procurement Specialist II to join our team at Jabil Circuit. As a key member of our procurement team, you will be responsible for managing our materials supply chain to ensure that we meet our customers' needs while optimizing our costs.Key ResponsibilitiesDevelop and implement supply chain strategies to meet...