Customer Service Representative
hace 1 mes
About the Role
As a Community Associate, you will be responsible for delivering exceptional customer service and support to our members. This includes managing the day-to-day operations of our workspace, resolving customer queries and issues, and maintaining a positive and welcoming environment for our community.
Key Responsibilities
- Provide exceptional customer service and support to our members
- Manage the day-to-day operations of our workspace, including administrative tasks and maintenance
- Resolve customer queries and issues in a timely and professional manner
- Participate in community events and activities to foster a positive and welcoming environment
- Collaborate with the Community Manager to develop and implement strategies to improve member experience and retention
Requirements
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic knowledge of IT systems and software
- High school diploma or equivalent required; degree in a related field preferred
- 1+ years of customer service experience
What We Offer
- Competitive total compensation package
- Work-life balance with flexible scheduling
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
Language
English (B1 or higher level of communication skills)
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