Amex Project Lead and Business Transformation Expert
hace 1 mes
About the Role
We're seeking a seasoned Project Lead and Business Transformation Expert to join our team at American Express. In this critical role, you will oversee various projects within Global New Accounts (GNA) & International Credit and Collections (ICC), ensuring seamless change for our GNA & ICC servicing colleagues who support Consumer, Small Business, and Corporate Cardmember customers.
Key Responsibilities:
- Manage end-to-end project management of different initiatives, including feasibility analysis, risk assessments, cost-benefit analysis, business requirement assessment, project plans, legal & compliance reviews, team meetings, status reports to senior management, project presentations, and coordinating efforts across multiple teams and locations.
- Analyze and deliver major projects that influence the management team to identify opportunities to improve processes and achieve project goals.
- Implement change management in a fast-moving environment, maintaining and developing strong working relationships with key stakeholders and other partners to share project data and deployment of best practices.
- Drive, plan, and track implementations of processes, procedures, and policies.
Requirements:
- Strong relationship building skills with ability to effectively collaborate and influence across multiple business groups and functions to drive business decisions and meet shared goals.
- Ability to communicate verbally and in writing in Spanish and English across different levels of the organization.
- Collaboration across multiple teams and lines of business, with the ability to work with remote business partners globally.
- Experience in building strong collaboration, and successfully working within a matrix environment.
Benefits:
- Competitive base salary: $90,000 - $110,000 per year.
- Bonus incentives and comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on the role.
About Us
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. At American Express, we prioritize their physical, financial, and mental health through each stage of life. Our unique approach helps them navigate challenges and seize opportunities, creating a fulfilling career journey. Join us and become part of a global community that values your growth, creativity, and contributions.
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