Senior Telematics Support Specialist
hace 2 semanas
We are seeking a highly skilled Senior Telematics Support Specialist to join our team at Terex Corporation. This is a full-time position responsible for managing telematics activations, providing exceptional customer support, and collaborating with internal departments to resolve customer inquiries.
About UsTerex Corporation is a global leader in the design, manufacture, and marketing of materials processing and aerial work platform products and services. We are passionate about producing equipment that improves lives and providing a rewarding career for our team members.
Salary and BenefitsThe estimated salary range for this position is $55,000 - $70,000 per year, depending on location and experience. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
Key Responsibilities:- Manage telematics activations, including issue resolution and communications with customers.
- Provide feedback and technical assistance to customer inquiries and issues, including live demos and troubleshooting.
- Support monthly reporting and customer adoption activities.
- Collaborate with internal departments to resolve customer inquiries.
- Respond to sales inquiries and requests.
- Two years of customer service or equivalent experience.
- Call center experience is an asset.
- Excellent verbal and written communication skills.
- College diploma or equivalent experience in equipment deployment.
- Proficiency in Microsoft Office 365 and Excel.
- Oracle ERP and Salesforce CRM experience.
- Ability to relate to diverse individuals in a professional manner.
- Strong problem-solving skills and attention to detail.
- Self-motivated and professional demeanor.
- Ability to work independently and as part of a team.
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