Debt Recovery Team Lead

hace 3 semanas


Xico, México Reach International Consulting A tiempo completo
Debt Recovery Team Lead

We are seeking an experienced leader to join our team at Reach International Consulting. As a Debt Recovery Team Lead, you will be responsible for managing a team of debt collection agents and ensuring that customer debt is accurately captured, managed, and recovered according to industry best practices.

Key Responsibilities:
  • Work closely with HQ to establish annual targets and ensure the delivery of KPIs.
  • Create a proactive system to manage customer repayment plans and continuously improve services offered.
  • Manage a team of telephone/online-based debt collection agents to ensure smooth day-to-day operations.
  • Provide guidance to the team on established industry best practices and ensure compliance with legal and regulatory requirements for debt recovery.
  • Recruit and train new agents.
Requirements:
  • A minimum of 2 years' experience working as a manager/leader for a short-term loan or debt collection agency in Mexico.
  • A proven track record in successfully developing a team of debt collection agents.
  • Start-up or scale-up experience.
  • Fluent and clear spoken English.
What We Offer:
  • A competitive salary of $25,000.00 - $35,000.00 per month.
  • The opportunity to work with a growing team and contribute to the success of Reach International Consulting.
  • A dynamic and challenging work environment.

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