Cloud Infrastructure Services Lead
hace 1 mes
SRE Engineer
Lead II - Cloud Infrastructure Services
About Us
At UST, we're a mission-driven group of over 29,000+ practical problem solvers and creative thinkers in over 30+ countries. We help our clients and partners embed innovation and agility into everything they do, creating transformative experiences and human-centered solutions for a better world.
What We Do
We provide low-touch management to maintain high service reliability, availability, integrity, confidentiality, compliance, and performance at scale through extensible services and platforms, data insights, automation, and product feedback.
The Opportunity
As an SRE Engineer, you'll work closely with development teams to improve the maintainability and reliability of services. You'll handle seamless upgrades of infrastructure and services through automation, identify and automate responses to key performance metrics, logs, and alerts, and ensure compliance with high security standards.
Responsibilities
- Work closely with development teams to improve the maintainability and reliability of services.
- Handle seamless upgrades of infrastructure and services through automation.
- Identify, gather, analyze, and automate responses to key performance metrics, logs, and alerts.
- Ensure compliance with high security standards, including inventory and access control monitoring and reporting.
- Conduct 5-whys incident reviews to analyze failures and prevent recurrence.
- Provide service support by participating in regular on-call shifts and responding to service issues.
- Develop and maintain up-to-date, clear, and effective operations automated responses and playbooks.
Requirements
7+ years of experience, good understanding of customer infrastructure and related CIs, ITIL Foundation certification, thorough hardware knowledge, basic understanding of capacity planning, basic understanding of storage and backup, and hands-on experience in Routers and switches and Firewalls.
What We Believe
We're proud to embrace the same values that have shaped UST since the beginning: Humility, Humanity, and Integrity. We honor our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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