Customer Experience Strategist for Novartis Mexico
hace 6 días
Job Overview
We are seeking an experienced Customer Experience Strategist to join our team at Novartis Mexico. As a key member of our commercial operations, you will be responsible for shaping our marketing and go-to-market strategies across various disease areas and healthcare segments.
About the Role
The ideal candidate will have a strong background in commercial excellence, with experience in developing and implementing customer-centric strategies that drive business growth and improve customer satisfaction. You will work closely with our cross-functional teams to integrate market insights, product knowledge, and customer needs to create compelling engagement plans and strategic partnerships.
Key Responsibilities:
- Develop and execute customer experience strategies that align with Novartis' business objectives and market trends.
- Collaborate with regional heads to ensure effective integration of market approaches and customer models.
- Work with new ways of working partners to enable agile marketing and customer model implementation.
- Provide overall direction for enhancing customer experience through analysis of business objectives and customer needs.
- Translate brand strategies into actionable precision engagement and field force development plans.
- Design and deploy change management processes to support commercial teams in achieving our aspirations.
Requirements:
- Bachelor's degree in a relevant field (e.g., business, marketing, or communications).
- 5-7+ years of broad commercial experience as a marketing manager, associate, or sales representative in the pharmaceutical industry.
- Solid understanding of omnichannel trends and deployment in the Mexican market.
- Solid understanding of the Mexican healthcare system (public and private) with proven experience in deploying marketing plans there.
- Ability to evaluate and import new/untested/innovative customer models or initiatives.
- 1-3+ years of experience in people and organization roles or initiatives (Talent, Learning, or Business Partnering).
- Strong project management skills and ability to formulate ROI.
- Excellent communication (written and verbal), selling, presentation, and strategic thinking skills.
- Ability to lead and forge external, internal, and international partnerships.
- Fluent in English.
Benefits and Rewards:
As a valued member of our team, you can expect a competitive salary and a comprehensive benefits package, including opportunities for professional growth and development. We also offer a dynamic and inclusive work environment that values diversity, equity, and inclusion.
Estimated Salary: $80,000 - $110,000 per year, depending on experience.
-
Novartis Corporate Center Leader
hace 4 semanas
Durango, México Novartis Farmacéutica A tiempo completoJob SummaryNovartis Corporate Centers (NOCCs) play a vital role in the company's objectives, serving as talent hubs that facilitate collaboration, innovation, and high performance. As the Head of Novartis Corporate Center Mexico, you will lead one of the six corporate centers, positioned near two major markets, USA and Latin America and Canada Region. This...
-
Novartis Operation Corporate Center
hace 4 semanas
durango, México Novartis Farmacéutica A tiempo completoNovartis Operation Corporate Center (NOCC) Mexico City Head Job ID: REQ-10024841 Date: Oct 15, 2024 Location: Mexico Summary Novartis Corporate Centers (NOCCs) are vital to Novartis' objectives, serving as talent hubs that facilitate collaboration, innovation, and high performance. Approximately 12-15% of the company's workforce is based in NOCCs, which are...
-
Customer Service Associate
hace 4 semanas
Durango, México Novartis Farmacéutica A tiempo completoAbout the RoleAs a Customer Service Associate at Novartis Farmacéutica, you will be responsible for managing day-to-day operational processes, including order scheduling and fulfillment, internal case management, pre-production planning, billing/invoicing processes, and logistics. You will also assist with customer-related inquiries as needed.Key...
-
Rlt Customer Support Specialist
hace 4 semanas
Durango, México Novartis Farmacéutica A tiempo completoJob SummaryThe Associate E2E Process Management role at Novartis Farmacéutica is responsible for managing day-to-day operational processes, including order scheduling and fulfillment, internal case management, pre-production planning, billing/invoicing processes, and logistics. This position requires strong interpersonal and time management skills, as well...
-
Senior Sales Manager for Specialty Care
hace 4 semanas
Durango, México Novartis Farmacéutica A tiempo completoAbout the Role:As a Senior Sales Manager for Specialty Care, you will lead sales activity for a defined product or portfolio of products, driving agreed sales targets and managing a sales team. This role may also involve leading the sales function in a smaller country.Key Responsibilities:Develop, implement, and monitor a customer-centric national business...
-
Novartis Operation Corporate Center
hace 1 mes
durango, México Healthcare Businesswomen’s Association A tiempo completoJob Description Summary Novartis Corporate Centers (NOCCs) are vital to Novartis' objectives, serving as talent hubs that facilitate collaboration, innovation, and high performance. Approximately 12-15% of the company's workforce is based in NOCCs, which are situated in six cities: Mexico City, Ljubljana (recently added), Dublin, Prague, Hyderabad, and...
-
Durango, México Novartis Farmacéutica A tiempo completoJob Summary:This role is responsible for overseeing the Business Partner relationship for Procure to Pay, serving as a P2P expert and key business liaison to drive compliant business processes in complex markets. The successful candidate will collaborate with internal Novartis teams, customers, and external suppliers to lead operational excellence and...
-
Novartis Corporate Center Leader
hace 1 mes
Durango, México Healthcare Businesswomen's Association A tiempo completoJob Description SummaryThe Novartis Corporate Center in Mexico City plays a vital role in the company's objectives, serving as a talent hub that facilitates collaboration, innovation, and high performance. With a workforce of over 1,400 employees from various divisions and functions, the center is a key location for driving business growth and...
-
Senior Team Leader Float
hace 1 mes
Durango, México Novartis Farmacéutica A tiempo completoAbout the RoleAs a Senior Team Leader Float, you will be working under the direction of the Director of Operations Mexico. This position is responsible for supporting the day-to-day operations of the PSC Program Management teams that provide specialty end-to-end case management services for multiple brands and roles. The individual in this role will focus on...
-
Procurement Business Partner Manager
hace 4 semanas
Durango, México Novartis Farmacéutica A tiempo completoJob SummaryThis role is responsible for overseeing the Business Partner relationship for Procure to Pay, serving as a Procure to Pay expert and key business liaison to drive compliant business processes in aligned countries with high complexity. The successful candidate will collaborate with internal Novartis teams, customers, and external suppliers to lead...
-
Cyber Security Operations Center Engineer
hace 4 semanas
Durango, México Novartis Farmacéutica A tiempo completoJob SummaryNovartis Cyber Security Operations Center (CSOC) is seeking a highly skilled Cyber Security Operations Center Engineer to join our team. As a key member of our global team, you will play a crucial role in the proactive defense against sophisticated cyber threats and attacks. Main ResponsibilitiesEvaluate and onboard new data sources, performing...
-
Order To Cash Rlt Sr. Specialist
hace 4 semanas
Durango, México Novartis Farmacéutica A tiempo completoJob Summary: We are seeking a highly skilled Order To Cash Rlt Sr. Specialist to join our team at Novartis Farmacéutica. As a key member of our O2C process, you will be responsible for managing the complete end-to-end Order to Cash process for the US, ensuring accuracy and adherence to contractual terms.Key Responsibilities:Generate and distribute invoices...
-
Treasury Cash Management Payment Specialist
hace 4 semanas
Durango, México Novartis Farmacéutica A tiempo completoJob SummaryThe Treasury Cash Management Payment Specialist supports the Cash Disbursement process within Novartis Global Service Center, ensuring its quality and effectiveness. This role is responsible for managing payments processes, including entries, validation, quality, reporting, and analysis, in accordance with defined standards and operating...
-
Human Resources Expert
hace 4 semanas
Durango, México Novartis Farmacéutica A tiempo completoAbout the Role:As a Human Resources Expert (People Engagement Specialist), you will have the opportunity to gain hands-on experience using innovative Human Resources systems and positively impact the employee life cycle. You will play a crucial role in upholding the quality of services for our employees and partners by promptly and effectively addressing...
-
Durango, México Novartis Farmacéutica A tiempo completoAbout Novartis FarmacéuticaNovartis Farmacéutica is a leading pharmaceutical company that aims to reimagine medicine and improve people's lives. Our mission is to become the most valued and trusted medicines company in the world.
-
Senior Conferencing Platform Manager
hace 1 mes
Durango, México Novartis A tiempo completoJob SummaryWe are seeking a highly skilled Senior Conferencing Platform Manager to join our team at Novartis. As a key member of our Conferencing Platform Services team, you will be responsible for defining standards, governance, and run & build services for conference rooms, collaboration spaces, and devices. You will also develop and execute reporting and...
-
Senior Financial Reporting Specialist
hace 4 semanas
Durango, México Novartis Farmacéutica A tiempo completoAbout the Role:Novartis is seeking a highly skilled Senior Financial Reporting Specialist to join our team. As a key member of our finance department, you will be responsible for providing expert advice to superiors on financial reporting and accounting matters.Key Responsibilities:Manage the reporting and accounting requirements for the general ledger,...
-
Quality Assurance Specialist
hace 4 semanas
Durango, México Novartis Farmacéutica A tiempo completoAbout the RoleAs a Quality Assurance Specialist at Novartis Farmacéutica, you will be responsible for managing quality aspects and projects within your area of responsibility. Your primary goal will be to ensure overall GxP conformity and compliance with the Novartis Quality Management Systems.Key Responsibilities• Oversight of all production and testing...
-
Finance Control and Compliance Manager
hace 1 mes
Durango, México Novartis Farmacéutica A tiempo completoJob Title: Finance Control and Compliance ManagerNovartis Farmacéutica is seeking a highly skilled Finance Control and Compliance Manager to join our team. As a key member of our finance department, you will be responsible for ensuring the accuracy and integrity of our financial reporting and compliance with regulatory requirements.About the RoleAs a...
-
Senior Corporate Center Leader
hace 4 semanas
Durango, México Novartis Farmacéutica A tiempo completoTransform Novartis into a High-Performance LeaderAs the Head of Novartis Corporate Center Mexico City, you will play a vital role in driving the company's objectives, serving as a talent hub that facilitates collaboration, innovation, and high performance. This position entails leading a multi-divisional and multi-functional site, overseeing all aspects of...