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Global Operations Manager
hace 2 meses
About the Role
We are seeking a visionary leader to join our Employee Success Operations team at Salesforce, Inc. as a Manager, Global Operations Center. This role offers an exciting opportunity to shape the future of our organization and drive continuous improvement in HR operations.
Key Responsibilities
- Team Leadership: Lead a versatile team of Employee Success professionals, driving strategic processes and operational planning while supporting key Employee Success initiatives.
- Operational Planning: Develop and implement operational plans to optimize service delivery, ensuring high-quality experiences for our employees.
- Process Improvement: Identify opportunities for process enhancement and drive continuous improvement initiatives to streamline operations and improve service quality.
- Technology Integration: Foster deeper collaboration with Business Technology and leverage Salesforce technology, including automation and AI, to improve scalability and efficiency in service delivery.
- Global Optimization: Collaborate with People Services Operations leaders to identify gaps and drive more effective delivery of services on a global scale.
Requirements
- A minimum of 5 years prior leadership experience in HR Shared Services/ BPO/ GCC operations.
- Extensive knowledge working with a case management system and HRIS, preferably Workday.
- Exposure to use of AI, bots, virtual assistants, and other technologies in provision of HR services.
- Ability to work effectively with partners from across functional areas, by crafting collaborative relationships, establishing credibility, and motivating/influencing others.
- Understanding of practices and compliance issues around the globe with a deep appreciation for explicit and nuanced differences in country and regional practices.
- Deep analytical and problem-solving capabilities to lead fact-based decision-making and solutioning.
- Knowledge of supporting multiple HR fields (compensation, benefits, talent development, employee relations, and HRIS).
- Excellent process skills, documentation and in-depth analytical skills – innovative problem solver, able to be resilient under pressure.
- Ability to quickly adapt in a constantly evolving, growing environment.
What We Offer
At Salesforce, we believe that the business of business is to improve the state of our world. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
