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Data Center Support Specialist

hace 2 meses


Santiago de Querétaro, Querétaro de Arteaga, México Microsoft A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Data Center Support Specialist to join our team at Microsoft. As a key member of our Cloud Operations & Innovation group, you will play a critical role in delivering the core infrastructure and foundational technologies for our online services.

Key Responsibilities
  • Provide IT support for secure access workstations, laptops, servers, and conference rooms Audio/Visual equipment.
  • Maintain inventory of spare devices and ensure the latest updates and operating systems are installed on devices.
  • Perform BIOS setting changes and manage SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.
  • Provide guidance to users for common SAW repair issues and escalate issues experienced by users.
  • Perform Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt.
  • Support the deployment of on-site DC physical infrastructure, including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement, and physical hardware troubleshooting.
  • Assist Data center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required.
Requirements
  • High school diploma or equivalent.
  • At least two years of experience supporting IT equipment or related technology.
  • Able to work 100% on site in Queretaro, Mexico.
  • Fluent in English and Spanish.
  • Ability to meet Microsoft, customer, and/or government security screening requirements.
Preferred Qualifications
  • Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience.
  • Applicable certifications: CompTIA, Microsoft, Network Certifications.
  • Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.).
  • Perform and execute organization's safety programs and policies, and compliance knowledge.
  • Flexibility to work non-business hours (shifts) that may include weekends and/or holidays.
  • Valid license to drive standard street-legal automatic transmission vehicles within your DC's local jurisdiction.
About Microsoft

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

We offer a range of benefits and perks, including industry-leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, and opportunities to network and connect.