ServiceNow Technical Consultant
hace 21 horas
About the Role:
Eviden, a global leader in digital transformation, is seeking a highly skilled ServiceNow Technical Consultant to join our team. As a key member of our organization, you will work closely with customers to understand and translate their business and technical requirements, propose solutions to business problems, and lead the technical delivery of the chosen solution.
Key Responsibilities:
- Work closely with customers to understand and translate their business and technical requirements
- Propose solutions to business problems and lead the technical delivery of the chosen solution
- Collaborate with the Pre-Sales and Technical Architecture functions to support, validate, and help deliver client presentations, workshops, and responses to technical and business inquiries
- Design, develop, and deploy cost-effective ServiceNow solutions using a range of technical skills
Requirements:
- Bachelor's degree in Computer Science or related field
- Hands-on design, development, and deployment experience with the ServiceNow platform for 5+ years (and/or similar ITSM toolsets for 3+ years)
- Minimum required skills: configuring/troubleshooting credentials, discovery schedules, MID server configuration, ITOM
- Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics, and key performance indicators
- Solid understanding and experience in using several web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins
- Knowledge of technical components such as LDAP, VPN, SSL and other such technologies
- Proven leadership experience in managing small teams and projects
- Ability to produce documentation on various levels including technical and customer facing
Preferred Skills:
- ServiceNow knowledge of the following products is a MUST: CSM, HRSD, ITBM, ITOM, ITSM, SAM, AIE, DevOps, FSM, FS, FOM, FSO, GRC, TSM, LSD, LP, NLAP, SO
- ITIL v2 or V3 Foundation, CAI, ITSM, ITOM certifications
About Eviden:
Eviden is a global leader in digital transformation, with an annual revenue of circa € 5 billion. We bring deep expertise for all industries in more than 47 countries, uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents.
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