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Senior Technical Consultant

hace 2 meses

Xico, México Servicenow A tiempo completo

About the Role:

The Customer Outcomes Expert Services Senior Technical Consultant is a key member of our team, responsible for configuring the ServiceNow Platform in Technology Workflows based on leading practices to provide a solution that achieves customer outcomes.

Key Responsibilities:

  • Lead workshops with customers/partners to assess current processes and establish future-state processes.
  • Design and deliver ServiceNow Technology Workflow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
  • Provide prescriptive guidance and leadership for code review developed by partner or customer employees.
  • Advise customers on how to use the ServiceNow Platform's capabilities to improve their business processes while adhering to ServiceNow Best Practices.
  • Provide feedback to product development to improve the product based on experiences gained with customers.
  • Maintain skills/certifications in ITOM (Discovery, Event Management, Service Mapping, HLA and Cloud Provisioning and Governance), ITAM (Hardware, Software, and Enterprise Asset Management), and IT Service Management.

Requirements:

  • 5+ years' experience as part of a professional services organization; or equivalent education/experience.
  • Ability to travel up to 50% and work outside of local time zone preferably night time IST.
  • Initiative - Proactive, self-motivated, and self-directed.
  • Dedication and commitment to customer success.
  • Certified ServiceNow Administrator (CSA).
  • Relevant ServiceNow Certified Implementation Specialist (CIS) certifications.
  • Experience working collaboratively and with Agile methodology.

About Us:

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.