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Transformation Specialist

hace 1 mes

Ciudad de México, Ciudad de México Turnitin A tiempo completo

At Turnitin, we are committed to ensuring the integrity of global education and meaningfully improving learning outcomes. To achieve this mission, we are seeking a highly skilled Transformation Specialist to join our team.

About Us

We have been partnering with educational institutions for over 25 years, providing innovative solutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Our services include Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate, which are used by over 21,000 academic institutions, publishers, and corporations worldwide.

We operate in a remote-centric culture that empowers our employees to work with purpose and accountability in a way that best suits them, supported by a comprehensive package that prioritizes their overall well-being. Our diverse community of colleagues are unified by a shared desire to make a difference in education.

As a global organization, we have team members in over 35 countries, including the United States, Mexico, the United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

The Transformation Specialist will be responsible for providing in-depth consulting services to customers on the implementation of our product suite. This role will involve working closely with customers to understand their needs and develop tailored solutions to ensure successful adoption and usage of our products.

  • Owning the end-to-end transformation process for assigned customers, including change management, implementation, integrations, training, usage, and adoption.
  • Reviewing new customer contracts and documenting relevant information.
  • Ensuring databases are correctly configured for assigned clients.
  • Aligning with Sales, Customer Success, and assigned clients to validate objectives and implementation requirements.
  • Assessing customer knowledge derived from self-paced learning modules through consistent check-ins and touchpoints with assigned clients and internal teams.
  • Hosting customized consultative training sessions with assigned customers to bridge knowledge gaps in applying concepts from self-paced learning modules.
  • Facilitating change management in partnership with assigned accounts.
  • Crafting success plans for all assigned clients, tracking client progress, assessing and mitigating risks to transformation and adoption.
  • Clearly communicating timeline updates throughout the project across internal and external stakeholders.
  • Proactively driving project timelines and deliverables and ensuring customers and internal teams achieve transformation milestones.
  • Identifying needs for additional features and training that enhance customer success and retention.
  • Utilizing project scheduling and control tools to monitor project plans.
  • Strategically transitioning customers to assigned teams during each handoff to ensure customer success.
Qualifications
  • Bachelor's degree or equivalent professional experience.
  • 2-5 years of experience in onboarding customers at a SaaS company.
  • Ability to distill complex ideas into powerful messaging and meet people where they are in their technology know-how.
  • Proven ability to work effectively both independently and in a team-based environment.
  • Self-starter with the ability to work in nuanced, ambiguous situations.
  • Strong presentation and communication skills.
  • Ability to navigate and effectively manage cross-functional partnerships with competing agendas.
  • Enthusiastic and engaging presence with customers.
  • Familiarity with remote presentation software and CRM tools (a plus).
  • Ability to flex your work schedule to serve global clients in multiple time zones.
Estimated Salary: $85,000 - $110,000 per yearBenefits

We offer a competitive total rewards package that includes:

  • Total Rewards @ Turnitin
  • Health Care Coverage*
  • Education Reimbursement*
  • Competitive Paid Time Off
  • 4 Self-Care Days per year
  • National Holidays*
  • Charitable contribution match*
  • Monthly Wellness or Home Office Reimbursement/*
  • Access to Modern Health (mental health platform)
  • Retirement Plan with match/contribution*

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