Lead Customer Service Analyst

hace 2 meses

Ciudad de México, Ciudad de México Nasdaq A tiempo completo

Position Overview:

The Senior Analyst is responsible for delivering exceptional service to both new and existing clients concerning billing inquiries, service requests, suggestions, and complaints. This role emphasizes maintaining strong customer relationships and ensuring that claims and complaints are addressed effectively and in compliance with consumer regulations.

Key Responsibilities:

  • Provide comprehensive customer support related to billing inquiries, service requests, sales assistance, and system issues; diagnose and resolve moderately complex escalated problems, collaborating with development or sales teams as necessary.
  • Monitor and analyze procedures for the initiation and termination of internal customer support systems, including recovery protocols, scheduling, and data backups.
  • Oversee client issues, exchanges, and internal customer interactions to ensure satisfaction.
  • Communicate updates to customers regarding new products or modifications to existing offerings.
  • Administer and maintain client/customer data systems in accordance with established procedures.

Qualifications:

  • Education: A Bachelor's degree is required; equivalent experience may be considered.
  • Experience: A minimum of 3 years in a relevant field is required.

Commitment to Diversity:

Nasdaq is an equal opportunity employer, encouraging applications from qualified candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

Accommodations:

We are dedicated to ensuring that individuals with disabilities receive reasonable accommodations to participate in the job application or interview process, perform essential job functions, and access other employment benefits. Please reach out to request any necessary accommodations.

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