Customer Service Analyst

hace 4 semanas


Ciudad de México, Ciudad de México Diageo A tiempo completo

About the Role

We are seeking a highly skilled Customer Service Analyst to join our team in Mexico City. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and ensuring timely and accurate order fulfillment.

Key Responsibilities

  • Provide high-level customer service and support to customers, including responding to inquiries and resolving issues in a timely and professional manner.
  • Work closely with the sales team, supply chain, and other multifunctional areas to ensure seamless order fulfillment and customer satisfaction.
  • Develop and maintain strong relationships with customers to drive business growth and loyalty.
  • Collaborate with the logistics team to optimize inventory management and reduce replenishment lead times.
  • Provide accurate and timely reporting to support business decision-making.
  • Identify and implement process improvements to enhance customer experience and drive business results.

Requirements

  • Bachelor's degree in International Business, Sales Administration, Accounting, or a related field.
  • Intermediate-advanced level of English language proficiency.
  • Excellent analytical and problem-solving skills, with the ability to think critically and creatively.
  • Proficiency in Microsoft Office, particularly Excel, and experience with data analysis and reporting.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.

About Diageo

Diageo is a leading global spirits company with a rich history and a commitment to innovation and excellence. We are proud to be a part of the Diageo team and offer a dynamic and inclusive work environment that values diversity and promotes growth and development.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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