Customer Service Team Lead
hace 1 mes
Job Title: Customer Service Team Lead
Job Summary:
We are seeking a highly skilled Customer Service Team Lead to join our team at Marken. As a key member of our operations team, you will be responsible for providing exceptional customer service and operational support to our clients.
Main Responsibilities:
- Oversee daily customer service operations and ensure timely delivery of services.
- Monitor and analyze operational problems and develop solutions to improve service delivery.
- Collaborate with customers to develop and maintain excellent working relationships.
- Support other departments within Marken, including Customer Relationship Management, Transport, Operations, and Sales.
- Supply customers with Marken service information and provide potential customer information to the Sales department.
- Maintain customer service team holiday, sickness, and overtime records.
- Arrange customer service shift rosters and attend management meetings weekly.
- Attend meetings with customers and assist auditors as required.
- Train customer service staff to ensure high-quality service delivery.
Requirements:
- Bachelor's degree in Business Administration or equivalent.
- 3 years of proven experience in a customer service role.
- Intermediate level experience in Microsoft Office Suite (Excel, Word, Outlook).
- Courier and/or Air Freight Industry experience.
- Excellent communication and problem-solving skills.
- Ability to collaborate across multiple levels of the organization.
- Flexibility in working hours required, including weekend coverage as needed.
About Marken:
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. We offer a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide.
Mission Statement:
Moving Our World Forward by Delivering What Matters.
-
Customer Service Team Lead
hace 4 días
Ciudad de México, Ciudad de México 253 KONE Mexico S.A. de C.V. A tiempo completoJob Title: Customer Service Team LeadLocation: Mexico, en-USEstimated Salary: 230,000 MXN - 280,000 MXN per yearAbout the Job:We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at KONE Mexico S.A. de C.V.As a Customer Service Team Lead, you will be responsible for overseeing the workflow of our customer center,...
-
Cfa Customer Service Team Lead
hace 3 semanas
Ciudad de México, Ciudad de México Aig A tiempo completoAIG is seeking a Customer Service Team Lead to support and lead Customer Service Coordinators in providing emergent assistance to travelers abroad.This challenging and rewarding role requires problem-solving, analytical, and customer service skills to resolve customer inquiries and provide omnichannel assistance to customers.The ideal candidate will have...
-
Customer Service Team Lead
hace 4 semanas
Ciudad de México, Ciudad de México Ikea A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at IKEA. As a key member of our Customer Contact Centre, you will be responsible for ensuring the satisfaction of all customers who contact us directly through the contact centre in all media.Your Key ResponsibilitiesYou will report to the Customer...
-
Customer Service Team Lead
hace 4 semanas
Ciudad de México, Ciudad de México Ikea A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at IKEA. As a key member of our Customer Contact Centre, you will be responsible for ensuring the satisfaction of all customers who contact us directly through the contact centre in all media.Your Key ResponsibilitiesYou will report to the Customer...
-
Customer Service Team Lead
hace 3 semanas
Ciudad de México, Ciudad de México 253 KONE Mexico S.A. de C.V. A tiempo completo253 KONE Mexico S.A. de C.V. is seeking a highly skilled Customer Service Team Lead to oversee the workflow of the Customer Center.The ideal candidate will have at least 5 years of experience as a Call Center Supervisor and a Bachelor's degree in administration, Engineering or related.Responsibilities will include:Providing training and feedback to...
-
Customer Experience Team Lead
hace 4 semanas
Ciudad de México, Ciudad de México Maryruth'S A tiempo completo**Job Summary**The Customer Experience Team Lead is responsible for guiding and directing the Customer Care Team, ensuring compliance with company guidelines in terms of the quality of service provided to the customers. This role requires a detailed understanding of the full GSuite and Internet software, as well as the ability to solve problems...
-
Customer Support Team Lead
hace 1 mes
Ciudad de México, Ciudad de México Cozymeal A tiempo completoAbout CozymealCozymeal is a leading global marketplace that connects customers with culinary experiences and products. Our platform offers a wide range of services, including cooking classes, private chef experiences, culinary tours, and more.Job DescriptionWe are seeking a highly experienced Customer Support Team Lead to join our operations team. As a key...
-
Customer Service Team Lead
hace 4 semanas
Ciudad de México, Ciudad de México Ria A tiempo completoRia is committed to delivering exceptional service excellence and reliable remittance payment services to our customers. As a Customer Care Supervisor, you will play a key role in shaping staff behaviors and growing standards and processes. Your responsibilities will include:Key Responsibilities:Providing exceptional customer service through active...
-
Customer Support Team Lead
hace 6 días
Ciudad de México, Ciudad de México OpenTable A tiempo completoAbout OpenTableWith a strong presence in the hospitality industry, OpenTable is a leading platform that connects diners with restaurants. Our mission is to provide exceptional dining experiences for millions of customers worldwide.About the RoleWe are seeking an experienced Customer Support Supervisor to lead our team of CSRs. The successful candidate will...
-
Customer Service Team Lead
hace 13 horas
Santiago de Querétaro, Querétaro de Arteaga, México Avery Dennison A tiempo completoJob OverviewAvery Dennison, a leading global materials science company, is seeking an experienced Customer Service Supervisor to lead the Queretaro customer service team in North America.
-
Customer Support Team Lead
hace 1 semana
Ciudad de México, Ciudad de México Ceridian A tiempo completoAbout the OpportunityThe Customer Support Team Lead will oversee day-to-day operations and personnel striving for maximum efficiency and cost-effectiveness while providing exceptional service to our customers. This role requires an organized, reliable, results-driven professional with excellent customer service and communication skills.Key...
-
Customer Service Team Lead
hace 1 día
Ciudad de México, Ciudad de México Marken A tiempo completoJob Overview:The Customer Service Team Lead plays a crucial role in delivering exceptional customer experiences within the logistics and operations department at Marken.About the Role:This position oversees daily operations, ensuring timely completion and adherence to company standards. The ideal candidate will possess excellent communication skills,...
-
Customer Support Team Lead
hace 7 días
Ciudad de México, Ciudad de México Cozymeal A tiempo completoWe are seeking a highly experienced Customer Support Team Lead to join our team at Cozymeal. In this role, you will be responsible for leading a team of customer support associates and ensuring that all customer inquiries are handled efficiently and effectively.About the RoleThis is an exciting opportunity to join a fast-paced and dynamic operations team...
-
Customer Service Team Leader
hace 3 semanas
Ciudad de México, Ciudad de México Ikea A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Customer Contact Centre team as a Team Leader. As a Team Leader, you will play a crucial role in ensuring the satisfaction of all customers who contact us directly through the contact centre in all media.You will report to the Customer Contact Centre Manager and be...
-
Customer Support Team Lead
hace 3 semanas
Ciudad de México, Ciudad de México Xe A tiempo completoWe are seeking an exceptional Customer Support Team Lead to join our team at Xe. In this role, you will be responsible for leading our customer support team and driving a high-performance culture.**Key Responsibilities**:- Take ownership of complex customer queries and provide resolutions while escalating sources of customer friction to the Head of Client...
-
Customer Success Team Lead
hace 1 semana
Ciudad de México, Ciudad de México RPMGlobal A tiempo completoEmpowering Customer Success in Data-Driven IndustriesWe are seeking a highly skilled Customer Success Team Lead to join our team in Mexico. As a key member of our customer success organization, you will be responsible for driving the adoption and utilization of our data analytics solutions across our customer base.In this role, you will collaborate closely...
-
Team Lead
hace 1 día
Ciudad de México, Ciudad de México Webhelp A tiempo completo**Job Overview:**Webhelp is seeking a highly motivated and experienced Team Lead to join our team in Santiago de Querétaro, Mexico. As a key member of our operations team, you will be responsible for overseeing the day-to-day supervision of a group of call center associates.**Key Responsibilities:**The successful candidate will be responsible for ensuring...
-
DevOps Service Delivery Team Lead
hace 1 semana
Ciudad de México, Ciudad de México Publicis Sapient A tiempo completoJob SummaryWe are seeking a seasoned DevOps professional to lead our service delivery team. As a DevOps Service Delivery Team Lead, you will be responsible for managing and enhancing service delivery for our clients.About the RoleYou will play a pivotal role in ensuring the successful delivery of our services to clients while maintaining strong relationships...
-
Senior Team Lead
hace 1 semana
Ciudad de México, Ciudad de México Ria A tiempo completoRole OverviewRia, a leading global money transfer company, is seeking an experienced Senior Team Lead to oversee its remittance operations. This key role will be responsible for driving team performance, ensuring exceptional customer service, and maintaining compliance with AML/BSA regulations.
-
Customer Success Team Lead
hace 4 semanas
Ciudad de México, Ciudad de México Ecaresoft Inc. A tiempo completoCustomer Success Manager OpportunityWe're seeking a highly organized and disciplined individual to lead our customer success team. As a Customer Success Manager, you will be responsible for leading implementation projects with our enterprise customers, providing customer support and user onboarding, and owning and managing customer renewals.Key...