Customer Service Team Lead

hace 1 mes


Ciudad de México, Ciudad de México Marken A tiempo completo

Job Title: Customer Service Team Lead

Job Summary:

We are seeking a highly skilled Customer Service Team Lead to join our team at Marken. As a key member of our operations team, you will be responsible for providing exceptional customer service and operational support to our clients.

Main Responsibilities:

  • Oversee daily customer service operations and ensure timely delivery of services.
  • Monitor and analyze operational problems and develop solutions to improve service delivery.
  • Collaborate with customers to develop and maintain excellent working relationships.
  • Support other departments within Marken, including Customer Relationship Management, Transport, Operations, and Sales.
  • Supply customers with Marken service information and provide potential customer information to the Sales department.
  • Maintain customer service team holiday, sickness, and overtime records.
  • Arrange customer service shift rosters and attend management meetings weekly.
  • Attend meetings with customers and assist auditors as required.
  • Train customer service staff to ensure high-quality service delivery.

Requirements:

  • Bachelor's degree in Business Administration or equivalent.
  • 3 years of proven experience in a customer service role.
  • Intermediate level experience in Microsoft Office Suite (Excel, Word, Outlook).
  • Courier and/or Air Freight Industry experience.
  • Excellent communication and problem-solving skills.
  • Ability to collaborate across multiple levels of the organization.
  • Flexibility in working hours required, including weekend coverage as needed.

About Marken:

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. We offer a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide.

Mission Statement:

Moving Our World Forward by Delivering What Matters.



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